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SERVICENOW AUTOMATEPRO

ServiceNow AutomatePro Training is a 40-hour, practical and project-based course designed to help learners understand and implement test automation, DevOps, and release management for ServiceNow. You’ll gain hands-on knowledge of AutomatePro tools, including AutoTest, AutoDeploy, AutoMonitor, AutoDoc, AutoDev, and AutoPlan, covering automated testing, regression testing, defect management, deployment support, and platform monitoring. Ideal for ServiceNow professionals, QA testers, automation engineers, DevOps engineers, and IT professionals looking to improve their ServiceNow automation and software delivery skills.

Radical Technologies

50,000+ English 40 Hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

SERVICENOW AUTOMATEPRO

IT Training Programme

Duration 40 Hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

15 sections covering the complete curriculum — a single, progressive learning arc.

40 Hours

Training Duration

Core Modules

193

Total Lessons

4.8★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a SERVICENOW role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

15 sections • 193 lessons • 40 Hours

Jump to Section

Total Duration

40 Hours

100% Practical · Unlimited Doubt Sessions

01 Course Overview

This 40-hour training program introduces learners to AutomatePro and its role in improving the ServiceNow software delivery lifecycle. Participants learn how to capture requirements, create business-process-based automated tests, execute functional and regression testing, manage defects, support deployments and monitor platform changes.

The course progresses from platform fundamentals to practical test automation, release management, documentation and integrated project execution.

02 Prerequisites

Basic understanding of ServiceNow platform and navigation.

Familiarity with ITSM processes such as Incident, Change and Service Catalog.

Understanding of software testing fundamentals.

Basic knowledge of Agile, SDLC and release management.

Prior exposure to ServiceNow administration or testing is helpful.

Basic scripting knowledge is beneficial for advanced customisation, but the

programme introduces the platform from fundamentals.

03 Fundamentals

Introduction to ServiceNow and its application architecture.

Introduction to AutomatePro and its role in ServiceNow DevOps.

Understanding the software development lifecycle.

Manual Testing vs Automated Testing.

Functional, Regression, Integration and UAT Testing.

Business-process-based test automation.

Requirements, acceptance criteria and test scenarios.

Test execution, validation, defect tracking and reporting.

Introduction to continuous integration and continuous delivery.

04 Core Technical Topics – Main Syllabus

Module	Topics	Hours
1	ServiceNow & AutomatePro Fundamentals	3
2	Requirements, Test Planning & Process Design	4
3	AutoTest – Test Automation Fundamentals	7
4	Advanced Testing, Regression & Defect Management	5
5	AutoPlan – Planning & Release Coordination	4
6	AutoDeploy – Deployment & Release Automation	5
7	AutoDev – Development Workflow Automation	3
8	AutoDoc & AutoMonitor	3
9	Integrated Capstone Project & Assessment	6
Total	Complete Training Duration	40 Hours

Module 1: ServiceNow & AutomatePro Fundamentals – 3 Hours

ServiceNow platform overview and instance navigation.

Introduction to AutomatePro architecture and capabilities.

AutomatePro product ecosystem and modules.

Understanding ServiceNow application lifecycle.

DevOps concepts and automation opportunities.

Roles of developers, testers, business analysts and release managers.

Module 2: Requirements, Test Planning & Process Design – 4 Hours

Requirements gathering and business process analysis.

Capturing functional requirements.

Defining acceptance criteria.

Business-process-based test scenarios.

Test planning and test coverage.

User stories and test-driven development concepts.

Requirement-to-test traceability.

Design and acceptance documentation.

Module 3: AutoTest – Test Automation Fundamentals – 7 Hours

Introduction to AutoTest.

Creating automated tests using business-process scenarios.

No-code test creation and configuration.

Test steps, actions and verification points.

Simulating real user interactions.

Persona-based and role-based testing.

Validating ServiceNow forms and records.

Functional and end-to-end workflow testing.

Test execution and result analysis.

Test run viewer and execution evidence.

Module 4: Advanced Testing, Regression & Defect Management – 5 Hours

Advanced test scenario design.

Regression test planning and execution.

Integration testing concepts.

User Acceptance Testing (UAT).

Negative testing and security-related validation.

Test maintenance when workflows change.

Parallel test execution concepts.

Test failure analysis and defect management.

Test evidence, screenshots and audit trails.

Continuous Integration Testing concepts.

Module 5: AutoPlan – Planning & Release Coordination – 4 Hours

Introduction to AutoPlan.

Release planning and coordination.

Planning application changes and deployments.

Managing release activities and dependencies.

Tracking tasks and approvals.

Test readiness and release acceptance.

Release visibility and coordination.

Module 6: AutoDeploy – Deployment & Release Automation – 5 Hours

Introduction to AutoDeploy.

ServiceNow deployment lifecycle.

Deployment planning and preparation.

Managing application changes across instances.

Release approvals and security controls.

Deployment execution and validation.

Post-deployment testing.

Release tracking and auditability.

Deployment failure analysis and recovery concepts.

Module 7: AutoDev – Development Workflow Automation – 3 Hours

Introduction to AutoDev.

Understanding development workflow automation.

Automating repetitive development activities.

Managing development tasks and work queues.

Connecting requirements, development and testing.

Developer productivity and delivery workflow.

Module 8: AutoDoc & AutoMonitor – 3 Hours

Introduction to AutoDoc and automated documentation.

Generating design and acceptance documents.

Creating user guides and technical documentation.

Defect and release documentation.

Introduction to AutoMonitor.

Monitoring platform health and performance.

Identifying issues and monitoring trends.

Operational visibility and reporting.

Module 9: Integrated Capstone Project & Assessment – 6 Hours

Capture a business requirement.

Prepare acceptance criteria and test scenarios.

Build automated tests using AutoTest.

Execute functional and regression tests.

Review failures and defect evidence.

Prepare release plan and deployment activities.

Validate post-deployment results.

Generate project documentation and final presentation.

05 Hands-On Labs

Lab 1 – AutomatePro Platform Navigation and Configuration.

Lab 2 – Requirement Capture and Acceptance Criteria.

Lab 3 – Create a Business-Process-Based Test Scenario.

Lab 4 – Build an Automated Incident Workflow Test.

Lab 5 – Configure Test Actions and Validation Points.

Lab 6 – Execute Tests and Review Test Run Evidence.

Lab 7 – Build a Regression Test Suite.

Lab 8 – Test Role-Based User Personas.

Lab 9 – Identify Failures and Create Defect Evidence.

Lab 10 – Prepare a Release Plan using AutoPlan.

Lab 11 – Configure a Deployment Workflow using AutoDeploy.

Lab 12 – Validate Changes after Deployment.

Lab 13 – Generate Project Documentation using AutoDoc.

Lab 14 – Review Monitoring Information using AutoMonitor.

06 Assignments

Assignment 1 – Analyse a ServiceNow business requirement and write acceptance criteria.

Assignment 2 – Design test scenarios for Incident Management.

Assignment 3 – Create and execute automated test cases.

Assignment 4 – Validate a Service Catalog request workflow.

Assignment 5 – Prepare a regression testing plan.

Assignment 6 – Analyse test failures and document defects.

Assignment 7 – Prepare a deployment and release checklist.

Assignment 8 – Generate project documentation and test reports.

07 Mini Projects

Project 1 – Incident Management Test Automation

Automate incident creation, assignment, priority updates, resolution and closure validation.

Project 2 – Service Catalog Workflow Testing

Create automated scenarios for service request submission, approval and fulfilment.

Project 3 – Change & Release Validation

Prepare test scenarios for change requests, approvals, deployment readiness and postdeployment validation.

Project 4 – Regression Testing & Defect Management

Build a reusable regression test pack, execute it, analyse failures and document defects with

supporting evidence.

08 Capstone Project

End-to-End ServiceNow DevOps & Test Automation Project

Simulate a real enterprise ServiceNow delivery cycle:

Capture business requirements and acceptance criteria.

Prepare process scenarios and test plans.

Create automated tests using AutoTest.

Execute functional and regression test suites.

Review test evidence and defect information.

Coordinate release planning using AutoPlan.

Perform deployment activities using AutoDeploy.

Understand development workflow automation using AutoDev.

Generate documentation using AutoDoc.

Review monitoring capabilities using AutoMonitor.

Present the final release and testing report.

Expected Outcome: A practical demonstration of how requirements, testing, deployment, documentation and monitoring can work together in a ServiceNow delivery lifecycle.

09 Real-Time Job-Oriented Scenarios

Automate an Incident Management workflow before a production release.

Validate Service Catalog functionality after configuration changes.

Run regression tests following a ServiceNow upgrade.

Identify defects before a release is approved.

Coordinate testing and deployment across development and test instances.

Validate business-critical workflows after deployment.

Generate evidence and reports for audit and release approval.

Monitor application performance and investigate reported issues.

10 Troubleshooting Scenarios

Automated test fails because a workflow or field has changed.

Test execution produces unexpected results.

User persona cannot access the expected application or record.

Regression tests fail after an application update.

Deployment validation identifies missing or incorrect configuration.

Release activities are delayed due to dependencies or approvals.

Test evidence is incomplete or inconsistent.

Documentation does not reflect the latest application changes.

Monitoring identifies unexpected platform behaviour.

11 Industry Tools & Technologies

ServiceNow Platform

AutomatePro Platform

AutoTest

AutoDeploy

AutoMonitor

AutoDoc

AutoDev

AutoPlan

ServiceNow Update Sets and Application Lifecycle Management concepts

Agile / Scrum and SDLC

CI/CD concepts

REST API and Postman fundamentals

Git / GitHub concepts

Defect Management and Test Reporting

12 Best Practices

Convert business requirements into clear acceptance criteria.

Design tests around actual user workflows.

Use appropriate user personas and access roles.

Maintain reusable and well-organised test scenarios.

Run regression tests after significant configuration changes.

Capture evidence for test failures and release validation.

Keep deployment activities traceable and documented.

Review test coverage before approving releases.

Maintain documentation as business processes evolve.

Follow controlled release and change-management practices.

13 Certification Names & Learning Pathways

The following are relevant credentials and learning pathways to consider:

ServiceNow Certified System Administrator (CSA) – Platform administration foundation.

ServiceNow Certified Application Developer (CAD) – Application development foundation.

ServiceNow Certified Implementation Specialist – IT Service Management (CISITSM) – ITSM implementation knowledge.

AutomatePro Product Training / Vendor Enablement – Product-specific learning and any vendor-issued credential available through the provider.

14 Mock Interviews & Career Preparation

AutomatePro platform and product modules.

AutoTest test creation and execution.

Functional and regression testing scenarios.

Release planning and deployment concepts.

Defect analysis and troubleshooting.

Practical project walkthrough and scenario-based interview preparation.

15 Potential Job Roles

ServiceNow Test Automation Engineer

ServiceNow QA Engineer

ServiceNow Automation Consultant

ServiceNow Release & Deployment Analyst

ServiceNow DevOps Engineer

ServiceNow QA / Test Analyst

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

193+

Hands-On Lessons

Core Modules

40 Hours

Training Duration

100%

Practical Training

You don't just learn SERVICENOW AUTOMATEPRO. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

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Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Bangalore, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

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At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.

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Servicenow Automatepro Course Certification With Online Training In Bangalore

Master ServiceNow Test Automation, DevOps and Release Management

Important course distinction: AutomatePro is a third-party platform for ServiceNow test automation and DevOps. It is not the same product as ServiceNow's native Automated Test Framework (ATF). This syllabus covers the AutomatePro platform and its product areas, including AutoTest, AutoDeploy, AutoMonitor, AutoDoc, AutoDev and AutoPlan.