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SERVICENOW (SAM+ HAM )
Featured Review
4.1(2091 Ratings)
The Service_Now Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements
Overview
The Syllabus
Curriculum Designed by Experts
ServiceNow Software Asset Management (SAM)
- Plugin identification and enablement
- SAM Data model and Architecture
- Discovery / SCCM configuration to get S/W data in SAM data model
- Software Usage
- Vendor/Manufacture creation
- Contract Creation
- Software model
- Software product and product definition
- Creating a Custom Product
- Software Asset Management Content Service Setup (Opt-In)
- Software Models
- Software entitlement
- Discovery Map and discovery model
- Normalization
- Entitlement Allocation
- Reconciliation
- License positioning & Dashboard
- Optimization (Reclamation and blacklisted)
- Procurement integration and Service catalog
- Integration with Publisher pack
- Mini project on SAM on-boarding
Introduction
- Overview of SAM and its importance in IT asset management.
- Key objectives of SAM: compliance, cost control, and risk management.
- Relationship between SAM and other ITSM processes (e.g., ITAM, ITSM).
Software Asset Lifecycle
Lifecycle Stages:
- Planning and procurement.
- Deployment and utilization.
- Maintenance and support.
- Retirement and disposal.
Lifecycle Management:
- Understanding the importance of lifecycle management.
- Best practices for managing software assets through their lifecycle.
Software Asset Inventory
Asset Inventory Management:
- Creating and maintaining a software asset inventory.
- Importing software asset data into ServiceNow.
- Using the Configuration Management Database (CMDB) for asset tracking.
Asset Classification:
- Categorizing software assets (e.g., applications, licenses).
- Defining attributes and metadata for software assets.
Procurement and Acquisition
Procurement Process:
- Understanding the procurement process for software assets.
- Creating purchase requests and purchase orders in ServiceNow.
Vendor Management:
- Managing vendor relationships and contracts.
- Tracking vendor performance and compliance.
Deployment and Utilization
Deployment Planning:
- Planning for software asset deployment.
- Configuring software for use (e.g., installation, licensing).
Utilization Tracking:
- Monitoring software asset utilization and performance.
- Identifying underutilized or overutilized software.
License Management
License Compliance:
- Understanding software licensing models (e.g., perpetual, subscription).
- Tracking license entitlements and usage.
License Optimization:
- Analyzing license usage to optimize costs.
- Managing license renewals and expirations.
Compliance and Auditing
Compliance Management:
- Ensuring compliance with licensing and regulatory requirements.
- Tracking software compliance status and risks.
Auditing Software Assets:
- Conducting regular audits of software assets.
- Using ServiceNow tools for audit reporting and analysis.
Maintenance and Support
Maintenance Management:
- Scheduling and tracking software updates and patches.
- Managing support agreements and service contracts.
Support Processes:
- Integrating SAM with Incident and Problem Management.
- Handling support requests related to software assets.
Reporting and Analytics
Reporting Capabilities:
- Creating reports and dashboards for software asset management.
- Analyzing asset data for decision-making.
Performance Metrics:
- Defining key performance indicators (KPIs) for SAM.
- Using analytics to drive improvements in software asset management.
Best Practices and Use Cases
Best Practices for SAM Implementation:
- Strategies for successful SAM deployment.
- Common challenges and how to overcome them.
Real-World Use Cases:
- Case studies of successful SAM implementations.
- Hands-on exercises for applying SAM concepts.
Integration with Other Modules
Integration with ITSM:
- Understanding how SAM integrates with Incident, Problem, and Change Management.
- Leveraging data from other ITSM processes for better asset management.
Integration with Financial Management:
- Managing the financial aspects of software assets.
- Tracking total cost of ownership (TCO) and return on investment (ROI).
Certification and Resources
Certification Overview:
- Overview of ServiceNow SAM certifications.
- Recommended resources for further learning (documentation, community forums).
Best Practices for Ongoing Learning:
- Best practices for staying updated with ServiceNow releases and features.
ServiceNow Hardware Asset Management (HAM)
- Enable Plugins
- Roles
- Import Asset data
- Models, Create if not present
- Model Category, Create if not present
- Product catalog
- Product catalog Item (Hardware catalog)
- Vendor catalog item
- Import vendor catalog item
- Location (Create/Import)
- Stockroom/Inventory
- Create stockroom Rule
- Add asset to Contract
- Fixed asset
- Asset CI Field mapping
- Request process
- Procurement
- Transfer line
- Receiving Order
- Order and source an item
- Create contract
- Service Request and Order source
- Asset life cycle
- Discovery
- Hardware Model Normalization
- Content Service opt-in
- Mini project on HAM on-boarding
Introduction
- Overview of HAM and its importance in IT asset management.
- Key objectives of HAM: cost control, compliance, and risk management.
- Relationship between HAM and other ITSM processes (e.g., ITAM, ITSM).
Hardware Asset Lifecycle
Lifecycle Stages:
- Planning and procurement.
- Deployment and utilization.
- Maintenance and support.
- Retirement and disposal.
Lifecycle Management:
- Understanding the importance of lifecycle management.
- Best practices for managing hardware assets through their lifecycle.
Hardware Asset Inventory
Asset Inventory Management:
- Creating and maintaining a hardware asset inventory.
- Importing hardware asset data into ServiceNow.
- Using the Configuration Management Database (CMDB) for asset tracking.
Asset Classification:
- Categorizing hardware assets (e.g., servers, workstations, peripherals).
- Defining attributes and metadata for hardware assets.
Procurement and Acquisition
Procurement Process:
- Understanding the procurement process for hardware assets.
- Creating purchase requests and purchase orders in ServiceNow.
Vendor Management:
- Managing vendor relationships and contracts.
- Tracking vendor performance and compliance
Deployment and Utilization
Deployment Planning:
- Planning for hardware asset deployment.
- Configuring assets for use (e.g., imaging, software installation).
Utilization Tracking:
- Monitoring hardware asset utilization and performance.
- Identifying underutilized or overutilized assets.
Maintenance and Support
Maintenance Management:
- Scheduling and tracking maintenance activities.
- Managing warranties and service agreements.
Support Processes:
- Integrating HAM with Incident and Problem Management.
- Handling support requests related to hardware assets.
Compliance and Auditing
Compliance Management:
- Ensuring compliance with licensing and regulatory requirements.
- Tracking asset compliance status and risks.
Auditing Hardware Assets:
- Conducting regular audits of hardware assets.
- Using ServiceNow tools for audit reporting and analysis.
Retirement and Disposal
Retirement Planning:
- Identifying assets for retirement or disposal.
- Planning for data sanitization and secure disposal.
Disposal Management:
- Managing the disposal process in compliance with regulations.
- Documenting disposal activities and maintaining records.
Reporting and Analytics
Reporting Capabilities:
- Creating reports and dashboards for hardware asset management.
- Analyzing asset data for decision-making.
Performance Metrics:
- Defining key performance indicators (KPIs) for HAM.
- Using analytics to drive improvements in asset management.
Best Practices and Use Cases
Best Practices for HAM Implementation:
- Strategies for successful HAM deployment.
- Common challenges and how to overcome them.
Real-World Use Cases:
- Case studies of successful HAM implementations.
- Hands-on exercises for applying HAM concepts.
Integration with Other Modules
Integration with ITSM:
- Understanding how HAM integrates with Incident, Problem, and Change Management.
- Leveraging data from other ITSM processes for better asset management.
Integration with Financial Management:
- Managing the financial aspects of hardware assets.
- Tracking total cost of ownership (TCO) and return on investment (ROI).
Certification and Resources
Certification Overview:
- Overview of ServiceNow HAM certifications.
- Recommended resources for further learning (documentation, community forums).
Best Practices for Ongoing Learning:
- Best practices for staying updated with ServiceNow releases and features.
Enquire Now
Why Radical Technologies
Live Online Training
Highly practical oriented training
Installation of Software On your System
24/7 Email and Phone Support
100% Placement Assistance until you get placed
Global Certification Preparation
Trainer Student Interactive Portal
Assignments and Projects Guided by Mentors
And Many More Features
Course completion certificate and Global Certifications are part of our all Master Program
Live Classroom Training
Weekend / Weekdays / Morning / Evening Batches
80:20 Practical and Theory Ratio
Real-life Case Studies
Easy Coverup if you missed any sessions
PSI | Kryterion | Redhat Test Centers
Life Time Video Classroom Access ( coming soon )
Resume Preparations and Mock Interviews
And Many More Features
Course completion certificate and Global Certifications are part of our all Master Program
Self Paced Training
Self Paced Learning
Learn 300+ Courses at Your Own Time
50000+ Satisfied Learners
Course Completion Certificate
Practical Labs Available
Mentor Support Available
Doubt Clearing Session Available
Attend Our Virtual Job Fair
10% Discounted Global Certification
Course completion certificate and Global Certifications are part of our all Master Program
Skills Covered
Like the Curriculum ? Let's Get Started
Why Enroll ServiceNow Software Asset Management ?
In-Demand Skills
Master SERVICENOW (SAM+ HAM) to efficiently manage software and hardware assets. Gain expertise in optimizing costs, ensuring compliance, and driving operational excellence. Enroll in SERVICENOW (SAM+ HAM) Course Training to boost your IT asset management skills and career prospects today!
Career Opportunities
Mastering SERVICENOW (SAM+ HAM) equips you with skills to optimize IT asset management, reduce costs, and ensure compliance. Learn to streamline software and hardware asset lifecycles, improve audits, and boost efficiency. Enroll in SERVICENOW (SAM+ HAM) Course Training to advance your career!
Cloud Adoption
Transform your IT operations with our SERVICENOW (SAM+ HAM) course training. Master Software Asset Management (SAM) and Hardware Asset Management (HAM ) to optimize cloud adoption, reduce costs, and enhance productivity. Enroll now to gain in-demand skills and advance your ServiceNow expertise!
Scalability and Flexibility
Enroll in the "SERVICENOW (SAM+ HAM)" course to gain scalable and flexible solutions for IT asset management. Learn how to efficiently manage software and hardware, ensuring seamless growth and adaptability in your organization. Enhance your skills with real-world applications in SAM and HAM.
Cost Management
Effective cost management is crucial for IT asset optimization. Our ServiceNow (SAM+HAM) course training empowers you with essential skills to reduce expenses by managing software and hardware assets efficiently. Enroll today to streamline costs, boost scalability, and enhance your asset management proficiency!
Security and Compliance
Ensure robust security and compliance with ServiceNow (SAM+HAM) course training. Gain expertise in managing software and hardware assets while aligning with regulatory standards. Enroll today to safeguard your IT environment, minimize risks, and build a secure, compliant asset management strategy!
Course benefits
Who Can Apply for Red Hat Linux
- Information Architects and Statisticians
- Developers looking to master Machine Learning and Predictive Analytics
- Big Data, Business Analysis, Business Intelligence, and Software Engineering Professionals
- Aspirants who are looking to work as Machine Learning Experts, Data Scientists, etc.
- Anyone who wants to learn machine learning, artificial intelligence, data visualization, data analytics, data structures, and algorithms (DSA).
Why ServiceNow Software Asset Management ?
Scalability
Achieve seamless scalability with ServiceNow (SAM+HAM) course training. This program equips you to efficiently manage software and hardware assets as your organization grows. Enroll today to enhance flexibility, support IT expansion, and future-proof your asset management for long-term success!
Flexibility
Enhance flexibility and adaptability in asset management with our ServiceNow (SAM+HAM) course training. Gain skills to manage software and hardware assets effectively in dynamic IT environments, ensuring seamless adjustments to evolving organizational needs. Enroll today to optimize resources, support continuous growth, and future-proof your operations for long-term success!
Hybrid Capabilities
Enhance hybrid capabilities in IT asset management with our ServiceNow (SAM+HAM) course training. Master the skills to efficiently manage both cloud and on-premise assets, enabling smoother workflows, improved compliance, and cost savings. Enroll today to drive adaptable, hybrid solutions that meet your organization’s evolving needs!
Security and Compliance
Ensure top-notch security and compliance with ServiceNow (SAM+HAM) course training. This course teaches you how to handle both hardware and software. assets while meeting regulatory standards, minimizing risks, and protecting data. Enroll today to build a compliant, secure IT asset management strategy!
Cost-Effectiveness
Achieve cost-effectiveness in IT asset management with ServiceNow (SAM+HAM) course training. Learn to optimize software and hardware assets, reduce overhead, and prevent unnecessary expenses. Enroll today to streamline costs, boost resource efficiency, and drive value across your organization!
Innovation
Innovation drives our SERVICENOW (SAM+ HAM ) Course Training to deliver cutting-edge skills. Our curriculum integrates the latest ServiceNow modules, ensuring you stay ahead in IT service and hardware asset management. Choose our SERVICENOW (SAM+ HAM ) Course Training for a competitive edge.
Global Certification
Online Classroom PREFERRED
- Live Classes from IIT Faculty & Industry Experts
- Certification from IHUB IIT Roorkee
- Career Services (Mock Interviews, Resume Preparation)
- Placement Assistance upon clearing PRT
- Dedicated Learning Manage
career services
At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalized resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career. Join us and let your journey to a successful future begin with the right support.
At Radical Technologies, we ensure you’re ready to shine in any interview. Our comprehensive Interview Preparation program includes mock interviews, expert feedback, and tailored coaching sessions to build your confidence. Learn how to effectively communicate your skills, handle technical questions, and make a lasting impression on potential employers. With our guidance, you’ll walk into your interviews prepared and poised for success.
At Radical Technologies, we believe that a strong professional profile is key to standing out in the competitive IT industry. Our Profile Building services are designed to highlight your unique skills and experiences, crafting a resume and LinkedIn profile that resonate with employers. From tailored advice on showcasing your strengths to tips on optimizing your online presence, we provide the tools you need to make a lasting impression. Let us help you build a profile that opens doors to your dream career.
Red Hat Linux Course Projects
Infrastructure Provisioning
And Configuration Management
Implementing automated infrastructure provisioning and configuration management using Ansible. This may include setting up servers, networking devices, and other infrastructure components using playbooks and roles.
Applications Deployment
And Orchestration
Automating the deployment and orchestration of applications across development, testing, and production environments. This could involve deploying web servers, databases. middleware, and other application components using Ansible
Continuous Integration
And Continuous Deployment
Integrating Ansible into CI/CD pipelines to automate software. build, test, and deployment processes. This may include automating the creation of build artifacts, running tests, and deploying applications to various environments.
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