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ServiceNow is a software platform that supports IT service management and automates common business processes. This software as a service (SaaS) platform contains a number of modular applications that can vary by instance and user. .ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).


Why Radical Technologies

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Course Curriculum

Course description

Radical Technologies provides instructor-led ServiceNow training in Pune & Bangalore, India and provide hands-on experience to implement in the organization. This training covers the underlying architecture, technical components, implementation planning considerations and implementation tasks essential for a ITSM implementation project. Along with implementation tasks and details, this course provides a detailed overview of mandatory dependencies, enabling candidates to understand the entire scope of a ITSM implementation project.

Through lecture, demonstrations, hands-on exercises, team activities, and classroom discussions, candidates gain an understanding of the scope of a ITSM implementation project, including: implementation tasks, ITIL/ ITSM processes, configuring the UI and out-of-box applications, setting up Self-Service, managing Service Catalog, managing Tickets (Request, Incidents, Change and Problem) along with Knowledge Base, setting up and maintaining users, adding CIs (Configuration Items) to the CMDB, customizing messages and prompts, using workflow, reports, BSM (Business Service Map) and email notifications, integrating with legacy systems, LDAP and external web-services, and running Mid server (Discovery), Monitoring business services through Service Mapping and store alerts/events inside Event Management, provide automation and DevOps using Orchestration


There are no formal prerequisites for this course; however, previous operating system administration experience will be very beneficial.

Course Content

 ServiceNow Admin Course Topics:
Duration : 10 Class
1) Core Configuration
         Configure Navigation, Search and UI Options
        Manage Lists, Filters, and Forms
        Home Page
        Activate Plugins
2) User Administration
       Configure User Accounts
      Add Groups and Assign Users to Groups
      Assign Roles
3) Manage Tables and Fields
      Learn How to Manage Data with Tables
      Creation of Tables and Fields
      Manage Form View
      Sections in a Form
4) Manage Data with Import Set and Update Set
      Work with Import Sets
      Create and Apply Update Sets
5) Process Application
     Work with Knowledge Base
     Create and Populate Service Catalog Items and Order Guide
6) Core Application Administration
     Set up Email Notifications
     Learn about Upgrade Process and Release Cycle
     Implement Contextual Application Security
7)Service Administration
    Create and Modify Reports
    Create and Apply SLAs
    Customize and Brand Your Instance
8) Work Flow Basic
    Business Rules
    Client Script
    UI Action
    UI Policy
    Scheduled Jobs
    Workflow Script
9) Service Catalog
10) System Admin Certification Preparation
    Registering for Exam
    Admin Material Discussion
B)   ServiceNow Advanced :
Duration :   8 Class
1) Scripting and APIs
     Client Side Scripting
         Client Script
         UI Policies Basic
         UI policies Scripting
         UI Script
         User Scripting
     Server Side Scripting
         Business Rule
         Script Include
         Server Side UI Action
         UI Actions advance
         UI Macro
2) Scripting Advanced
         Scripting in Emails
        Workflow Scripting
3) Cloning of System
4) Platform Administration:
       Exporting Data using Transform Map
       Migration Using Update Sets (working with One or more update sets)
      Asset Management
     Application Security
6) Integrations
   Scripted Web Service
7) Service Catalog Advance
   Order Guide
8) Installing and Managing MID Server
    Creating Applications
    Creating Modules
    Go-live preparation and checklist
    Performance and Coding best practices

Training Options

Live Online Training

  • Highly practical oriented training
  • Installation of Software On your System
  • 24/7 Email and Phone Support
  • 100% Placement Assistance until you get placed
  • Global Certification Preparation
  • Trainer Student Interactive Portal
  • Assignments and Projects Guided by Mentors
  • And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Live Classroom Training

  • Weekend / Weekdays / Morning / Evening Batches
  • 80:20 Practical and Theory Ratio
  • Real-life Case Studies
  • Easy Coverup if you missed any sessions
  • PSI | Kryterion | Redhat Test Centers
  • Life Time Video Classroom Access ( coming soon )
  • Resume Preparations and Mock Interviews
  • And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Exam & Certification

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