Radical Technologies

Advanced Artificial Intelligence in ServiceNow

Advanced Artificial Intelligence in ServiceNow enhances the platform’s capabilities by leveraging machine learning and AI-driven automation to streamline workflows, improve decision-making, and optimize service delivery. It includes predictive intelligence, natural language understanding (NLU), and virtual agents that assist in automating repetitive tasks, providing insights, and improving the user experience by resolving issues faster and more accurately. These AI features help organizations increase efficiency, reduce operational costs, and improve customer and employee satisfaction.

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The Syllabus

Curriculum Designed by Experts

Module 1: Introduction to AI in ServiceNow

Understanding AI in ServiceNow:

  • Overview of AI capabilities within ServiceNow (Virtual Agent, Predictive Intelligence, Machine Learning).
  • Benefits of AI integration in IT Service Management (ITSM) and IT Operations Management (ITOM).

Key AI Features:

  • Virtual Agent: Automating user interactions and support.
  • Predictive Intelligence: Using machine learning to predict incidents and automate categorization.
  • Natural Language Processing (NLP): Enhancing user experience through conversational interfaces.
Module 2: Prompt Engineering for AI Tools

Crafting Effective Prompts:

  • Techniques for writing clear and concise prompts for AI tools (e.g., ChatGPT).
  • Examples of prompts tailored for ServiceNow use cases (e.g., incident resolution, knowledge base queries).

Mastering Prompts for ServiceNow:

  • Advanced strategies for prompt optimization to improve AI responses.
  • Case studies demonstrating successful prompt engineering in ServiceNow scenarios.
Module 3: Integrating AI Tools with ServiceNow

Integration Techniques:

  • Overview of REST APIs and web services for integrating AI tools with ServiceNow.
  • Setting up AI-driven workflows using IntegrationHub and Flow Designer.

Practical Use Cases:

  • Automating ticket creation and resolution using AI chatbots.
  • Enhancing reporting and analytics with AI-generated insights.
Module 4: AI for Coding and Debugging in ServiceNow

AI-Assisted Development:

  • Utilizing AI tools (e.g., GitHub Copilot) for ServiceNow scripting and development.
  • Best practices for leveraging AI in ServiceNow application development.

Debugging with AI:

  • Techniques for using AI to identify and resolve coding issues in ServiceNow scripts.
  • Tools and methodologies for effective debugging.
Module 5: Enhancing Personal Branding and Career Development with AI

Optimizing Your LinkedIn Profile:

  • Using AI tools to analyze and enhance your LinkedIn profile for better visibility.
  • Strategies for showcasing ServiceNow skills and certifications.

AI for Interview Preparation:

  • Simulating interview scenarios using AI tools.
  • Crafting tailored resumes and cover letters with AI assistance.
Module 6: Content Creation and Management with AI

AI Tools for Knowledge Management:

  • Leveraging AI for creating and managing knowledge base articles in ServiceNow.
  • Using AI to generate content for internal documentation and user guides.

Image and Media Generation:

  • Utilizing AI tools for creating visuals and media for presentations and reports.
  • Best practices for integrating AI-generated content into ServiceNow documentation.
Module 7: Mastery of Productivity Tools in ServiceNow

Excel and Data Analysis:

  • Using AI to automate data analysis and reporting in Excel related to ServiceNow metrics.
  • Techniques for visualizing ServiceNow data using AI-enhanced Excel features.

PowerPoint Presentations:

  • Creating impactful presentations for ServiceNow projects using AI tools.
  • Best practices for designing presentations that effectively communicate data insights.
Module 8: Continuous Learning and Community Engagement

Staying Updated with AI Tools:

  • Accessing resources for the latest AI tools and updates relevant to ServiceNow.
  • Engaging with the ServiceNow community for knowledge sharing and support.

Workshops and Live Support:

  • Participating in workshops focused on AI applications in ServiceNow.
  • Utilizing 24/7 support channels for ongoing learning and troubleshooting.
Module 9: Advanced Keyboard Shortcuts and Efficiency Techniques


Keyboard Shortcuts Mastery:

  • Learning essential keyboard shortcuts for ServiceNow to enhance productivity.
  • Customizing shortcuts for personal workflow optimization.

Enquire Now

    Why Radical Technologies

    Live Online Training

    Highly practical oriented training
    Installation of Software On your System
    24/7 Email and Phone Support
    100% Placement Assistance until you get placed
    Global Certification Preparation
    Trainer Student Interactive Portal
    Assignments and Projects Guided by Mentors
    And Many More Features
    Course completion certificate and Global Certifications are part of our all Master Program

    Live Classroom Training

    Weekend / Weekdays / Morning / Evening Batches
    80:20 Practical and Theory Ratio
    Real-life Case Studies
    Easy Coverup if you missed any sessions
    PSI | Kryterion | Redhat Test Centers
    Life Time Video Classroom Access ( coming soon )
    Resume Preparations and Mock Interviews
    And Many More Features
    Course completion certificate and Global Certifications are part of our all Master Program

    Self Paced Training

    Self Paced Learning
    Learn 300+ Courses at Your Own Time
    50000+ Satisfied Learners
    Course Completion Certificate
    Practical Labs Available
    Mentor Support Available
    Doubt Clearing Session Available
    Attend Our Virtual Job Fair
    10% Discounted Global Certification
    Course completion certificate and Global Certifications are part of our all Master Program

    Skills Covered

    • SA1 , SA2 ,SA3

    • RHEL 6/7/8/9

    • Virtualization

    • Type1 & Type2

    • CCNA Foundation

    • Networking

    • Servers-SSH/DHCP/DNS/
      Apache/Nginx/Apache Tomcat/MySQL/NTP/FTP/
      NFS/Samba/SMTP/Proxy

    • SAN/NAS/All RAID/LVM Storage

    • Backup Solutions

    • Security - all types of firewall

    • Scripting..  Bash scripting

    • Automation Tool - Complete Ansible

    • 250 hrs Hands on training

    • Resume preparation

    • Mock test interview preparation

    • Migration strategy

    • Server Hardening

    • Docker & Kubernetes

    • Basics AWS comparison with Linux

    • 150+ live on scenarios

    tool covered

    Why Enroll for Red Hat Linux

    Covers each topics with Real Time Examples . Covers More than 250+ Real Time Scenarios which is divided into L1 ( Basic ) + L2 ( Intermediate) and L3 ( Advanced ) . Trainer from Real Time Industry .This is completely hands-on training , which covers 90% Practical And 10% Theory

    We give Combo Pack of RHEL 6 with RHEL 7 , to make sure all the candidate will get at least 5+ Year experience knowledge in Redhat Linux after attending this course.Covers SA1 + SA2 + SA3 topics in Details from the very basic to advanced level .

    Complete RHCSA and RHCE Exam Preparations.Appear for Redhat Global Certification Exam At any time After the course – No need to wait to get schedule from Redhat .At your convenient time , you can book and appear for exam using our Individual Exam Delivery System called KOALA

    Course benefits

    • Agentless Architecture

    • Simplicity and Ease of Use

    • Idempotent Execution

    • Infrastructure as Code (laC)

    • Broad Platform Support:

    • Scalability and Performance

    • Community and Support

    Who Can Apply for Red Hat Linux

    Why Red Hat Linux

    Industry Recognition

    Red Hat certifications are widely recognized in the IT industry. Holding a Red Hat certification demonstrates to employers that you have the skills and knowledge needed to effectively work with Red Hat Linux systems.

    High Demand for Linux Skills

    Linux is a dominant operating system in the server market, particularly in enterprise environments. Many organizations, including tech giants, financial institutions, and government agencies, rely on Linux for their infrastructure. As a result, there is a high demand for professionals with Linux skills, including Red Hat Linux expertise.

    Specialized Knowledge

    Red Hat Linux is a popular distribution used in enterprise environments due to its stability, security, and support offerings. By gaining expertise in Red Hat Linux through a certification course, you position yourself as a specialist in this specific distribution, which can make you more attractive to employers who use or plan to use Red Hat Linux.

    Job Opportunities

    Holding a Red Hat certification opens up various job opportunities in roles such as Linux system administrator, DevOps engineer, cloud engineer, network engineer, and more. Many job postings in these fields specifically mention Red Hat certifications as desired or required qualifications.

    Salary Potential

    Professionals with Red Hat certifications often command higher salaries compared to their non-certified counterparts. Employers value certified individuals for their proven skills and expertise, leading to potentially higher earning potential.

    Career Advancement

    Red Hat certifications can help you advance your career by providing a clear path for skill development and progression. As you gain more advanced certifications, you become eligible for more senior roles and responsibilities within organizations.

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    Global Certification

    Radical Technologies is the leading IT certification institute in Bangalore, offering a wide range of globally recognized certifications across various domains. With expert trainers and comprehensive course materials, it ensures that students gain in-depth knowledge and hands-on experience to excel in their careers. The institute’s certification programs are tailored to meet industry standards, helping professionals enhance their skillsets and boost their career prospects. From cloud technologies to data science, Radical Technologies covers it all, empowering individuals to stay ahead in the ever-evolving tech landscape. Achieve your professional goals with certifications that matter.

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    Red Hat Linux Fees in Bangalore

    Online Classroom PREFERRED

    16 jul

    TUE - FRI
    07.00AM TO 09.00
    AM LST (GMT +5:30)
    Radical

    20 jul

    SAT - SUN
    10.00AM TO 01.00
    PM LST (GMT +5:30)
    Radical

    20 jul

    SAT - SUN
    08.00PM TO 11.00
    PM LST (GMT +5:30)
    Radical

    ₹ 85,044

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    About Us

    At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalized resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career. Join us and let your journey to a successful future begin with the right support.

    At Radical Technologies, we ensure you’re ready to shine in any interview. Our comprehensive Interview Preparation program includes mock interviews, expert feedback, and tailored coaching sessions to build your confidence. Learn how to effectively communicate your skills, handle technical questions, and make a lasting impression on potential employers. With our guidance, you’ll walk into your interviews prepared and poised for success.

    At Radical Technologies, we believe that a strong professional profile is key to standing out in the competitive IT industry. Our Profile Building services are designed to highlight your unique skills and experiences, crafting a resume and LinkedIn profile that resonate with employers. From tailored advice on showcasing your strengths to tips on optimizing your online presence, we provide the tools you need to make a lasting impression. Let us help you build a profile that opens doors to your dream career.

    Red Hat Linux Course Projects

    Infrastructure Provisioning

    And Configuration Management

    Implementing automated infrastructure provisioning and configuration management using Ansible. This may include setting up servers, networking devices, and other infrastructure components using playbooks and roles. 

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    Applications Deployment

    And Orchestration

    Automating the deployment and orchestration of applications across development, testing, and production environments. This could involve deploying web servers, databases. middleware, and other application components using Ansible

    Continuous Integration

    And Continuous Deployment

    Integrating Ansible into CI/CD pipelines to automate software. build, test, and deployment processes. This may include automating the creation of build artifacts, running tests, and deploying applications to various environments.

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    Radical Learning Eco-System