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Dynamics 365 Fundamentals (CRM)
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4.8 (2097 Ratings)
Dynamics 365 Fundamentals, also known as Dynamics 365 CRM Fundamentals, refers to a Microsoft certification that provides individuals with foundational knowledge of Microsoft Dynamics 365 Customer Engagement, commonly known as Dynamics 365 for Customer Relationship Management (CRM). Earning the Dynamics 365 Fundamentals certification demonstrates your foundational knowledge of Dynamics 365 CRM, making it a valuable credential for individuals starting their journey with Dynamics 365.
Overview
The Syllabus
Curriculum Designed by Experts
Describe Microsoft Dynamics 365 Marketing
Explore Dynamics 365 Marketing
- Describe use cases for Dynamics 365 Marketing
- Describe lead generation and qualification
- Describe use cases for marketing forms
- Describe how to target customers by using segments and subscription lists
- Describe email marketing
- Describe customer journeys
- Describe event management features and capabilities
Describe Dynamics 365 Marketing related apps
- Describe use cases of and capabilities for Customer Insights
- Describe use cases of Customer Voice for Marketing
Describe Dynamics 365 Sales
Explore Dynamics 365 Sales
- Describe use cases for Dynamics 365 Sales
- Describe leads and the process for qualifying leads
- Describe the opportunity management process
- Describe the quote lifecycle
- Describe the order management and invoice management processes
- Describe use cases for business process flows
Describe Dynamics 365 Sales capabilities and related apps
- Describe sales pipeline and forecasting concepts
- Describe use cases for and capabilities of Sales Insights
- Describe use cases for and capabilities of LinkedIn Sales Navigator
- Describe use cases for the Dynamics 365 Sales mobile app
Describe Dynamics 365 Customer Service
Explore Dynamics 365 Customer Service
- Describe use cases for Dynamics 365 Customer Service
- Describe the functionality for workload management, including basic routing (basic queues), Unified Routing, and Agent Inbox
- Describe Knowledge Management in Dynamics 365 Customer Service
- Describe the case lifecycle including service-level agreements (SLAs) and entitlements
Describe Dynamics 365 Customer Service capabilities and related apps
- Describe Omnichannel for Customer Service
- Describe reporting and data visualization options in Dynamics 365 Customer Service
- Describe use cases of Dynamics 365 Customer Voice for Customer Service
Describe Dynamics 365 Field Service
Explore Dynamics 365 Field Service
- Describe use cases for Dynamics 365 Field Service
- Describe common field service processes
- Describe the work order lifecycle
- Describe inspections in Dynamics 365 Field Service
- Describe the Field Service mobile app
Describe the scheduling capabilities of Dynamics 365 Field Service
- Describe resource and scheduling processes
- Describe asset management and customer assets
- Describe Connected Field Service for Dynamics 365
Explore the core capabilities of Dynamics 365 customer engagement apps
Describe the foundations of Dynamics 365 customer engagement apps
- Describe use cases for Dynamics 365 customer engagement apps
- Describe Microsoft Power Platform as it relates to Dynamics 365 customer engagement apps
- Describe Microsoft Dataverse as the foundation for Dynamics 365 customer engagement apps
- Navigate to and within Dynamics 365 customer engagement apps
Describe shared activities and integration options in Dynamics 365 customer engagement apps
- Describe customers and activities
- Describe search options and filter criteria
- Describe reporting capabilities including dashboards, charts, and views
- Describe Microsoft Teams integration
- Describe Microsoft Outlook integration
- Describe Microsoft Excel integration
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Why Radical Technologies
Live Online Training
Highly practical oriented training
Installation of Software On your System
24/7 Email and Phone Support
100% Placement Assistance until you get placed
Global Certification Preparation
Trainer Student Interactive Portal
Assignments and Projects Guided by Mentors
And Many More Features
Course completion certificate and Global Certifications are part of our all Master Program
Live Classroom Training
Weekend / Weekdays / Morning / Evening Batches
80:20 Practical and Theory Ratio
Real-life Case Studies
Easy Coverup if you missed any sessions
PSI | Kryterion | Redhat Test Centers
Life Time Video Classroom Access ( coming soon )
Resume Preparations and Mock Interviews
And Many More Features
Course completion certificate and Global Certifications are part of our all Master Program
Self Paced Training
Self Paced Learning
Learn 300+ Courses at Your Own Time
50000+ Satisfied Learners
Course Completion Certificate
Practical Labs Available
Mentor Support Available
Doubt Clearing Session Available
Attend Our Virtual Job Fair
10% Discounted Global Certification
Course completion certificate and Global Certifications are part of our all Master Program
Skills Covered
Like the Curriculum ? Let's Get Started
Why Enroll for Dynamics 365 Fundamentals (CRM) ?
In-Demand Skills
Unlock essential, in-demand skills with Dynamics 365 Fundamentals (CRM) Course Training. Master customer relationship management, sales, and service automation. Why enroll? Certification elevates your career, providing hands-on experience and expertise in Microsoft Dynamics 365 CRM fundamentals and processes.
Career Opportunities
Unlock diverse career opportunities with Dynamics 365 Fundamentals (CRM) Course Training. This certification opens paths in CRM consultancy, sales, and customer service management. Why enroll? Gain hands-on skills and certification to accelerate your career in Microsoft Dynamics 365 CRM roles.
Cloud Adoption
Elevate your career with the Dynamics 365 Fundamentals (CRM) Course Certification, created to assist you in learning the fundamentals of cloud adoption. This detailed training provides a solid foundation in cloud-based CRM solutions, preparing you with the critical skills needed to thrive in today’s competitive business environment.
Scalability and Flexibility
Unlock the potential of Dynamics 365 Fundamentals (CRM) Course Certification by mastering Scalability and Flexibility. This course equips you with the ability to adapt CRM solutions to your business growth while ensuring customizable tools for evolving needs, offering a robust foundation for cloud-based CRM success.
Cost Management
Master the essentials of Cost Management with the Dynamics 365 Fundamentals (CRM) Course Certification. This course teaches efficient budget control and cost optimization using CRM tools. Gain practical skills to streamline expenses and enhance your business's financial management in a cloud environment
Security and Compliance
Advance your career with our Dynamics 365 Fundamentals (CRM) Course Training! Master vital security and compliance skills to protect your data and meet industry regulations. Join now for hands-on learning and achieve your Dynamics 365 Fundamentals (CRM) Course Certification with expert guidance!
Course benefits
Who Can Apply for Red Hat Linux
- Information Architects and Statisticians
- Developers looking to master Machine Learning and Predictive Analytics
- Big Data, Business Analysis, Business Intelligence, and Software Engineering Professionals
- Aspirants who are looking to work as Machine Learning Experts, Data Scientists, etc.
- Anyone who wants to learn machine learning, artificial intelligence, data visualization, data analytics, data structures, and algorithms (DSA).
Why Dynamics 365 Fundamentals (CRM) ?
Scalability
Unlock the scalability of your business with our Dynamics 365 Fundamentals (CRM) Course Training! Learn how to grow effortlessly with a platform that adapts to your needs. Enroll now to acquire knowledge and receive practical instruction toward your Dynamics 365 Fundamentals (CRM) Course Certification!
Flexibility
Unlock flexibility with our Dynamics 365 Fundamentals (CRM) course training! Gain valuable CRM skills at your own pace with our expert-led, accessible sessions. Achieve certification with ease, enhancing your career prospects in the competitive world of customer relationship management. Start today!
Cost-Effectiveness
Experience cost-effectiveness with our Dynamics 365 Fundamentals (CRM) course training! Gain essential CRM skills without breaking the bank. Achieve certification while enhancing your career prospects, all with affordable, expert-led training designed to maximize value. Start your journey today!
Security and Compliance
Master security and compliance with our Dynamics 365 Fundamentals (CRM) course training! Learn how to safeguard data while meeting regulatory standards. Achieve certification and build expertise in CRM, ensuring secure, compliant customer management. Elevate your skills and career today!
Hybrid Capabilities
Discover hybrid capabilities with our Dynamics 365 Fundamentals (CRM) course training! Blend online and in-person learning for a flexible experience. Achieve certification while mastering CRM essentials, boosting your career in customer relationship management with expert guidance. Start your journey now!
Innovation
Unlock innovation with our Dynamics 365 Fundamentals (CRM) course training! Stay ahead by mastering the latest CRM tools. Achieve certification while learning cutting-edge customer management techniques. Boost your career with innovative, expert-led training designed for the future of CRM. Start today!
Global Certification
Red Hat Linux Fees in Bangalore
Online Classroom PREFERRED
- Live Classes from IIT Faculty & Industry Experts
- Certification from IHUB IIT Roorkee
- Career Services (Mock Interviews, Resume Preparation)
- Placement Assistance upon clearing PRT
- Dedicated Learning Manage
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