Using Flow Designer Objectives

• About This Learning Module
• Exercise: Fork Repository and Import Application for the Using Flow Designer Module
• Exercise: Create a Branch for the Using Flow Designer Module

Introduction to Flow Designer

• What is a Flow?
• Flow Designer User Interface
• Opening Flows
• Exercise: View a Flow
• Deleting Flows
• Creating Flows

Flow Structure and Triggers

• Flow Tab Anatomy
• Triggering Flows
  • Record Triggers
  • Date Triggers
  • Application Triggers
• Adding Actions to a Flow
• Saving Flows

Flow Design and Testing

• Using Flow Variables
• Using Error Handler
• Exercise: Create a Flow
• Testing Flows
• Viewing Flow Execution Details
• Activating Flows
• Running Flows with Alternate Permissions
• Exercise: Test a Flow
• Exercise: Activate a Flow

Approval Actions in Flow Designer

• Configuring the Ask for Approval Action
• Exercise: Add Approval

Flow Logic

• Adding If Branches
• Adding For Each Branches
• Adding Do the Following Until Branches
• Adding Do the Following in Parallel Branches
• Adding Non-Branching Flow Logic
• Exercise: Add Flow Logic
• Exercise: Save Your Using Flow Designer Work (Optional)

Review and Knowledge Check

• Test Your Using Flow Designer Knowledge
• Flow Designer Recap

Developing for Flow Designer Objectives

• About This Learning Module
• Exercise: Fork Repository and Import Application for the Developing for Flow Designer Module
• Exercise: Create a Branch for the Developing for Flow Designer Module

Creating and Configuring Actions

• Working with Spokes
• Action Anatomy
• Creating Actions
  • Adding Steps
  • Configuring Script Steps
  • Testing Actions
  • Exercise: Create an Action
  • Adding Action Inputs
  • Adding Action Outputs
  • Publishing Actions
  • Exercise: Add Action Inputs and Outputs

Working with Subflows

• What is a Subflow?
• Subflows Versus Actions
• Creating Subflows
  • Adding Subflow Inputs
  • Adding Subflow Outputs
  • Assigning Subflow Outputs
  • Testing Subflows
  • Publishing Subflows
  • Using Subflows
  • Exercise: Create and Test a Subflow
  • Exercise: Use a Subflow

Advanced Flow Scripting

• Challenge: Create Scheduled Flow to Update Overdue NeedIt Tasks
• Scripting with Flows, Subflows, and Actions
• Exercise: Create and Use Code Snippets
• Exercise: Save Your Developing for Flow Designer Work (Optional)

Review and Knowledge Check

• Test Your Developing for Flow Designer Knowledge
• Developing for Flow Designer Recap

Notifications in Flow Designer Objectives

• About This Learning Module
• Exercise: Fork Repository and Import Application for the Notifications in Flow Designer Module
• Exercise: Create a Branch for Notifications in Flow Designer

Notifying Users from a Flow

• Outbound Communication Actions
• Exercise: Get a Temporary Email Address
• Exercise: Send a Notification

Outbound and Inbound Email Configuration

• Outbound Email Configuration
  • Exercise: Outbound Email Configuration
  • Exercise: Receive an Email
• Inbound Email and Flows
  • Parsing Inbound Email Details for a Flow
  • Identifying the Sender
  • Creating Inbound Email Flows
  • Exercise: Inbound Email Configuration
  • Exercise: Create Inbound Email Flow

Review and Save

• Exercise: Save Your Notifications in Flow Designer Work (Optional)
• Notifications in Flow Designer Module Recap

JavaScript Syntax Editor

• JavaScript syntax editor
• Syntax editor plugin
• Context menu in the syntax editor
• Script syntax error checking
• Searching for errors by line

JavaScript on the Platform

• JavaScript engine on the platform
• JavaScript modes
• JavaScript engine feature support
• JavaScript API Context-sensitive help

JavaScript Functions and Arrays

• Functions
• try/catch/finally statements
• ServiceNow GlideRecord
• Introduction to arrays
  • Array forEach
  • Common array methods
  • ServiceNow ArrayUtil
• Functions and arrays
• Functions with multiple parameters

JavaScript Objects and Advanced Topics

• Introduction to objects
• Checking if an object has a property
• Finding all properties in an object
• Arrays of Objects
• JSON Stringify and Parse
• More string methods
• Recursion
• Classes

Advanced JavaScript Concepts

• Passing objects to functions
• Class Inheritance
• Scripted REST APIs
  • Exercise: Build a scripted REST API
  • Build a script include
  • Helpful resources

Advanced JavaScript Basics

• Section 2 Introduction
• The for…in loop
  • Exercise: The for…in loop
• Understanding “this”
  • Exercise: Understanding “this”
• More on scope
• Lesson 4 – Hoisting
  • Exercise: Hoisting

JavaScript for ServiceNow

• Date and Time
  • Exercise: Date and Time
• Regular Expressions (RegEx)
  • Exercise: Regular Expressions (RegEx)
• The practice of Namespacing
  • Exercise: The practice of Namespacing
• GlideSystem (more than just gs.info)
• GlideAggregate
  • Exercise: GlideAggregate

• GlideDateTime
• GlideUser
• GlideAjax
• GlideForm (g_form)
  • Exercise: GlideForm (g_form)
• GlideQuery
  • Exercise: GlideQuery

String Enhancements

• Template literals
• String padding
• New string methods
  • startsWith(), endsWith(), trimStart(), and trimEnd()
  • Additional string methods: matchAll(), includes()

Function Enhancements

• Arrow functions
• Default Parameters
• Rest and Spread Operators
• Name property for functions
• Trailing commas in function syntax

Object Enhancements

• Object Literal Enhancements
• Classes (Advanced)
• Symbols
• Optional chaining
• New methods for objects:
  • Object.entries(), Object.values(), Object.fromEntries(), Object.getOwnPropertyDescriptors()

Array Enhancements

• The for..of Loop
• Maps and Sets
• Utility functions for arrays
  • .from(), .of()
• New methods for arrays:
  • flatMap(), flat()

Introduction Objectives

• About This Learning Module
• What is a Portal?
• Portal Anatomy
• Exercise: Explore a Portal

Service Portal Framework

• Create a Portal
  • Exercise: Create a Portal
• Portal Pages
  • Create a Page
  • Page Layout
  • Configure Container Properties
  • Exercise: Create a Page

Widgets in Service Portal

• Add Widgets to a Page
• Widget Options
  • Exercise: Add Widgets and Set Options
  • Exercise: Set Options for the Icon Link Widgets
  • Exercise: Set Options for the Simple List Widget
  • Exercise: Cool Clock and the Other Widgets
  • Exercise: Set Portal Homepage

Responsive Page Design

• Fixed vs. Fluid Containers
• Showing and Hiding Containers
  • Exercise: Hiding and Showing Containers

Page Editor and Roles

• Page Editor
  • Exercise: Add a Role to a Widget

Branding a Service Portal

• Exercise: Change Portal Branding
• Challenge: Create a 404 Page

Custom Widget Objectives

• About This Learning Module
• What Are Widgets?
• Widget Components
• Widget Editor
  • Cloning Widgets
  • Previewing Widgets
  • Exercise: Widget Editor Basics

Working with Widget Scripts and Global Objects

• Widget Global Objects and Functions
  • Exercise: My Hello World Widget Scripts
  • Exercise: Fork Repository and Import Application for the Creating Custom Widgets Module
  • Exercise: Create a Branch for Creating Custom Widgets

Studio and Service Portal Integration

• Exercise: Explore the CreateNotes Application
• Exercise: Create Two Widgets

Using the Widget API

• Debugging Widgets
  • Exercise: Populate the Notes List Widget
• Using AngularJS Events with Widgets
  • Exercise: Emit and Respond to Events
  • Exercise: Update Notes
• Using the Client-side Widget API
  • Exercise: Confirm Delete Modal

Widget Options and Schema

• What are Widget Options?
• Widget Option Schema
  • Exercise: Create Widget Option Schema

Advanced Angular Directives

• Directives
  • Angular Provider Relationship
  • Exercise: Create a Directive

Real-time Data with recordWatch

• recordWatch()
  • Exercise: Use Record Watch to Detect Notes Record Changes
  • Exercise: Save Your Creating Custom Widgets Work (Optional)