• No prior Salesforce knowledge required. • A free Trailhead account and Trailhead Playground (or Developer Edition org). Sessions Details Module – Module Title – Sessions / Hours M0 – Orientation & Platform Foundations – 1 M1 – Configuration & Setup – 4 M2 – Object Manager & Lightning App Builder – 3 M3 – Sales & Marketing Applications – 2 M4 – Service & Support Applications – 2 M5 – Productivity & Collaboration – 2 M6 – Data & Analytics Management – 4 M7 – Automation – 4 M8 – Agentforce – 2 M9 – AI in Salesforce & Claudeforce (Claude + Salesforce) – 2 M10 – Revision & Exam Readiness – 2 Total – 28

4 hours | Exam weight 15% Objectives • Identify the appropriate automation solution for a scenario • Describe Flow types and configuration and the order of execution • Describe approval process configuration Session – Topics Covered – Demo in Trailhead Org Session 19 – Choosing an Automation Tool: Escalation Rules, Assignment Rules, Default Automation User, Flow, Approvals, AI; Flow Types and Flow Builder Basics – Tour of Flow Builder; Create a Simple Flow Session 20 – Record-Triggered Flows: Before and After Save, Entry Conditions, Order of Execution – Build a Record-Triggered Flow Session 21 – Screen Flows and Autolaunched Flows: Screens, Decisions, Loops, Record Actions, Subflows – Build a Screen Flow Session 22 – Approval Processes: Entry Criteria, Approvers, Rejections, Approvals; Flow Debugging and Fault Handling – Create an Approval Process; Use the Flow Debug Tool

2 hours | Exam weight 8% Objectives • Describe Agentforce capabilities and use cases, and when AI is appropriate • Explain Agent Builder prompts and instructions, and light testing Session – Topics Covered – Demo in Trailhead Org Session 23 – Agentforce Concepts: Agents, Topics, Instructions, Actions, Channels; When to Use AI; Security; Einstein Trust Layer; Agent Permissions – Explore Agentforce Overview in Setup (Subject to Availability in the Org) Session 24 – Agent Builder: Maintaining and Updating Instructions; Prompts; Conversation Preview; Troubleshooting Agent Permissions – Explore Agent Builder and Conversation Preview Where Agentforce Is Enabled; Otherwise, Explain Concepts

CLOUD COMPUTING - SALESFORCE

★★★★★

(2,095 ratings) 50,000+ Student

SALESFORCE CERTIFIED PLATFORM ADMINISTRATOR

The Salesforce Certified Platform Administrator Training is a practical, beginner-friendly course designed to help you build a strong foundation in Salesforce administration and prepare for the Salesforce Certified Platform Administrator exam. You’ll learn through hands-on practice using a Trailhead Playground or Developer Edition org, covering key Salesforce features, administration tasks, and the role of AI in Salesforce, including the Salesforce–Anthropic collaboration. No prior Salesforce experience is required, making this course suitable for beginners, aspiring Salesforce Administrators, CRM professionals, and IT professionals.

Radical Technologies

50,000+ English 28 hours Weekdays / Weekends Classroom / Online / Corporate

Online / Classroom

SALESFORCE CERTIFIED PLATFORM ADMINISTRATOR

IT Training Programme

Duration 28 hours

Batch Type Weekdays / Weekends

Mode of Training Classroom / Online / Corporate

Locations Pune, Bangalore, Kochi

Language English

Certification Globally Recognized

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100% placement assistance

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We never share your details.

What you'll learn

Understand core concepts and architecture from the ground up

Get hands-on with the tools used by working professionals

Build real-world projects you can add to your portfolio

Learn industry best practices and coding standards

Practice with real datasets and real-world scenarios

Prepare for certification and technical interviews

Work on collaborative, team-based exercises

Apply performance tuning and optimization techniques

Understand how the technology fits into a larger ecosystem

Complete assignments reviewed by mentors

Programme Overview

14 sections covering the complete curriculum — a single, progressive learning arc.

28 hours

Training Duration

Core Modules

Total Lessons

4.8★

Average Rating

50K+

Students Trained

Foundations & Core Concepts

Get hands-on with the fundamentals and architecture — the building blocks for everything that follows.

Fundamentals Architecture Setup

Hands-On Practical Training

Work through real exercises and assignments designed to mirror what you will do on the job.

Practicals Assignments Labs

Real-World Projects

Apply what you have learned to end-to-end projects that go straight into your portfolio.

Projects Portfolio Case Studies

Advanced Techniques

Go beyond the basics with advanced concepts, integrations and production-grade practices.

Advanced Integration Best Practices

Ecosystem Integration

Understand how this technology connects with the broader tools and platforms used in the industry.

Ecosystem Tools Platforms

Performance & Interview Prep

Master optimization techniques and prepare for the technical interview questions employers actually ask.

Optimization Interview Prep Certification

Who is this programme for?

Whether you're already writing code, working with data, or supporting applications today — this programme is built to take you into a CLOUD COMPUTING - SALESFORCE role.

Software Developers

Engineers who want to add this skill set to their toolkit

Analysts & Consultants

Professionals moving into a more technical, hands-on role

IT Professionals

System admins and support engineers upskilling into a new domain

Fresh Graduates

CS/IT graduates aiming for a job-ready technical role

Course Curriculum

14 sections • 88 lessons • 28 hours

Jump to Section

Total Duration

28 hours

100% Practical · Unlimited Doubt Sessions

01 1. Course Overview

This course follows the Salesforce Certified Platform Administrator exam outline. Sessions are 1 hour each and all topics are demonstrated in a Trailhead Playground or Developer Edition org. A dedicated section covers how AI helps in Salesforce and the Claude force collaboration between Salesforce and Anthropic.

02 2. Prerequisites

• No prior Salesforce knowledge required.

• A free Trailhead account and Trailhead Playground (or Developer Edition org).

Sessions Details

Module	Module Title	Sessions / Hours
M0	Orientation & Platform Foundations	1
M1	Configuration & Setup	4
M2	Object Manager & Lightning App Builder	3
M3	Sales & Marketing Applications	2
M4	Service & Support Applications	2
M5	Productivity & Collaboration	2
M6	Data & Analytics Management	4
M7	Automation	4
M8	Agentforce	2
M9	AI in Salesforce & Claudeforce (Claude + Salesforce)	2
M10	Revision & Exam Readiness	2
Total		28

03 Detailed syllabus

Detailed syllabus

04 Module 0: Orientation & Platform Foundations

1 hour | Not weighted

Objectives

• Understand what Salesforce is and where an Admin fits

• Know the exam format and how this course maps to it

Session	Topics Covered	Demo in Trailhead Org
Session 1	Salesforce Platform and Clouds; Multitenancy; Release Cycle; Salesforce Admin Role; Exam Format, Blueprint and Weightings	Trailhead Playground Login; Setup Tour; App Launcher; Object Manager

05 Module 1: Configuration & Setup

4 hours | Exam weight 15%

Objectives

• Explain company settings: fiscal year, business hours, currency management, defaults

• Set up and maintain users, licences and login methods

• Explain org security controls and apply the sharing model

• Choose between profiles, permission sets, permission set groups and muting

Session	Topics Covered	Demo in Trailhead Org
Session 2	Company settings: Fiscal Year, Business Hours, Currency Management, Default Settings; Declarative UI: App Menu, List Views, Global Actions	Configure Fiscal Year and Business Hours; Create a List View; Add a Global Action
Session 3	User Management: Unique Username, Locale, Working Hours, Licence Types, Feature Licences, Freeze vs Deactivate, Users with Different Login Methods	Create a User; Assign Licence; Freeze vs Deactivate User
Session 4	Org Security Controls: Identity Verification, Setup Audit Trail, Login Hours, Session Settings; Sharing Basics: Org-Wide Defaults, Role Hierarchy	Set Login Hours; View Audit Trail; Change OWD; Build a Role Hierarchy
Session 5	Sharing Rules, Teams, Public Groups, Folder Sharing; Profiles vs Permission Sets; Permission Set Groups; Muting	Create a Sharing Rule and Public Group; Create a Permission Set Group with Muting; Use Login As to Verify Access

06 Module 2: Object Manager & Lightning App Builder

3 hours | Exam weight 15%

Objectives

• Describe standard object architecture and relationship types

• Create, customise and delete fields, knowing the implications

• Assign page layouts, record types and business processes; use quick and global actions

• Build Lightning pages with visibility rules

Session	Topics Covered	Demo in Trailhead Org
Session 6	Standard Object Architecture; Parent/Child Relationships; Lookup, Master-Detail, Junction and Hierarchical Relationships; Schema Builder	Create Custom Objects and Relationships; View Them in Schema Builder
Session 7	Custom Fields; Roll-Up Summaries; Cross-Object Formulas; Picklist Dependencies; Implications of Deleting Fields; Page Layouts; Record Types; Business Processes	Create Fields; Attempt to Delete a Field with Dependencies; Assign Record Types and Page Layouts
Session 8	Lightning App Builder: Record, App and Home Pages; Dynamic Forms; Component Visibility; Quick Actions and Global Actions	Build a Record Page and Custom App; Create a Quick Action

07 Module 3: Sales & Marketing Applications

2 hours | Exam weight 10%

Objectives

• Explain the lead and opportunity lifecycle

• Use lead automation tools and manage campaigns

• Describe sales productivity features

Session	Topics Covered	Demo in Trailhead Org
Session 9	Leads: Statuses, Web-to-Lead, Lead Assignment Rules, Lead Conversion; Campaigns and Campaign Members	Create a Web-to-Lead Form; Configure an Assignment Rule; Convert a Lead; Add Campaign Members
Session 10	Opportunities: Sales Process, Stages, Path; Sales Productivity: Dashboards, Forecasting; Lead and Opportunity Scoring; Einstein for Sales; Territory Management (Overview, Depends on Org Availability)	Configure Path; Demonstrate Forecasting and Dashboard Features Where Enabled in the Org

08 Module 4: Service & Support Applications

2 hours | Exam weight 10%

Objectives

• Describe case management, queues and assignment rules

• Identify how to automate case management

Session	Topics Covered	Demo in Trailhead Org
Session 11	Case Management: Case Lifecycle, Web-to-Case and Email-to-Case (Concept), Queues, Case Assignment Rules	Create a Queue and Case Assignment Rule; Create a Web-to-Case Form
Session 12	Support Process, Case Auto-Response Rules, Escalation Rules, Einstein for Service (Overview)	Create an Auto-Response Rule and Escalation Rule; Omni-Channel (Optional – Overview Only)

09 Module 5: Productivity & Collaboration

2 hours | Exam weight 10%

Objectives

• Describe activity management and Chatter

• Describe the mobile app configuration and AppExchange use cases

Session	Topics Covered	Demo in Trailhead Org
Session 13	Activity Management: Tasks and Events; Chatter: Groups, Group Access, Internal and External Users	Create Tasks and Events; Create a Chatter Group
Session 14	Salesforce Mobile App: Mobile-Ready Lightning Pages, Navigation Menu, Branding, Launchpad; AppExchange and AgentExchange: Managed vs Unmanaged Packages, Who Can Publish	Adjust the Mobile Navigation Menu; Browse AppExchange; Installing an App (Optional)

10 Module 6: Data & Analytics Management

4 hours | Exam weight 17%

Objectives

• Choose the right tool to import, update, export, transfer, delete and back up data

• Explain data validation tools

• Create and customise reports and dashboards, and describe the impact of the sharing model

Session	Topics Covered	Demo in Trailhead Org
Session 15	Importing, Updating, Exporting, Transferring, Mass Deleting and Backing Up Data; Data Archival; Import Wizard vs Data Loader	Import Wizard Demo; Export Data; Data Loader (Optional – Requires Desktop Installation)
Session 16	Data Quality: Duplicate Rules, Matching Rules, Validation Rules	Create a Validation Rule; Create Duplicate and Matching Rules
Session 17	Reports and Report Types: Custom Report Types, Joins With or Without Records, Renaming Fields, Buckets, Formulas, Joined Reports, Charts, Hide Details, Grouping Totals; Impact of Sharing Model on Reports and Folders	Create a Custom Report Type; Build a Bucket and Formula Report; Create a Joined Report
Session 18	Dashboards: Widgets, Data Sources, Chart Types and Settings, Subscribe, Dynamic Dashboards, View As, Refresh, Filters, Org Limits; Report and Dashboard Troubleshooting (High Level)	Build a Dashboard; Compare Running User vs Dynamic Dashboard

11 Module 7: Automation

4 hours | Exam weight 15%

Objectives

• Identify the appropriate automation solution for a scenario

• Describe Flow types and configuration and the order of execution

• Describe approval process configuration

Session	Topics Covered	Demo in Trailhead Org
Session 19	Choosing an Automation Tool: Escalation Rules, Assignment Rules, Default Automation User, Flow, Approvals, AI; Flow Types and Flow Builder Basics	Tour of Flow Builder; Create a Simple Flow
Session 20	Record-Triggered Flows: Before and After Save, Entry Conditions, Order of Execution	Build a Record-Triggered Flow
Session 21	Screen Flows and Autolaunched Flows: Screens, Decisions, Loops, Record Actions, Subflows	Build a Screen Flow
Session 22	Approval Processes: Entry Criteria, Approvers, Rejections, Approvals; Flow Debugging and Fault Handling	Create an Approval Process; Use the Flow Debug Tool

12 Module 8: Agentforce

2 hours | Exam weight 8%

Objectives

• Describe Agentforce capabilities and use cases, and when AI is appropriate

• Explain Agent Builder prompts and instructions, and light testing

Session	Topics Covered	Demo in Trailhead Org
Session 23	Agentforce Concepts: Agents, Topics, Instructions, Actions, Channels; When to Use AI; Security; Einstein Trust Layer; Agent Permissions	Explore Agentforce Overview in Setup (Subject to Availability in the Org)
Session 24	Agent Builder: Maintaining and Updating Instructions; Prompts; Conversation Preview; Troubleshooting Agent Permissions	Explore Agent Builder and Conversation Preview Where Agentforce Is Enabled; Otherwise, Explain Concepts

13 Module 9: AI in Salesforce & Claudeforce (Claude + Salesforce)

2 hours | Added section

Objectives

• Explain how AI helps in Salesforce for admins, developers, sales and service teams

• Describe the Salesforce and Anthropic Claudeforce collaboration

Session	Topics Covered	Demo in Trailhead Org
Session 25	AI in Salesforce: Predictive, Generative and Agentic AI; How AI Helps Admins, Sales, Service and Marketing Users; Einstein Trust Layer; Data Quality and Permissions; Responsible AI Use	Discussion; Demonstrate Einstein Features Where Enabled in the Org
Session 26	Claudeforce (Announced August 26, 2026): Claude Available in Agentforce as a Reasoning Model, Including Agent Builder; Salesforce in Claude for Sales Teams; Claude in Slack; Salesforce and Anthropic as Customers of Each Other	Concept Session; Live Demos of Claude Features Where Access Is Available

14 Module 10: Revision & Exam Readiness

2 hours | Exam readiness

Objectives

• Revise all exam domains and practise exam-style questions

Session	Topics Covered	Demo in Trailhead Org
Session 27	Revision of Modules 1 to 6 by Exam Domain	Quick Recap in the Org
Session 28	Revision of Modules 7 to 9; Practice Questions and Exam-Day Tips	Discussion

Applicable to all topics

• Real-time business scenarios will be discussed alongside each topic.

• A few hands-on labs and AI-assisted examples (for example, using Claude to explain or draft configuration) can be covered where time permits. These are optional and not mandatory.

• All demos are done in a Trailhead Playground or Developer Edition org. Features that are not enabled in that org (for example Einstein features, territory management, some Agentforce, Claude or Claudeforce capabilities, and the mobile app) will be explained conceptually and are good to have rather than guaranteed as live demos.

• Exam objectives change between releases, so the outline should be checked against the latest official exam guide.

Tools & Technologies

Every tool listed here is installed, configured and used in a hands-on lab session.

Core Tools

Hands-On Labs

Practical Environment

Industry-Standard Tools

Real-World Setup

Guided Exercises

Skill Building

Sample Datasets

Practice Material

Practice & Projects

Mini Projects

Applied Practice

Assignments

Mentor Reviewed

Doubt Sessions

Live Support

Career Readiness

Resume Building

Career Support

Mock Interviews

Interview Prep

Certification Prep

Global Recognition

Deployment & Delivery

Production Practices

Real-World Ready

Best Practices

Industry Standards

88+

Hands-On Lessons

Core Modules

28 hours

Training Duration

100%

Practical Training

You don't just learn SALESFORCE CERTIFIED PLATFORM ADMINISTRATOR. You ship it.

Three major projects, each mirroring how production teams actually work — from guided foundations to a portfolio-ready capstone.

PROJECT // 01

Guided Foundation Project

→Requirement Analysis

→Guided Implementation

→Mentor Review

→Iteration

Foundation Beginner

Apply the fundamentals in a structured, mentor-reviewed project

Take the core concepts from the first half of the curriculum and apply them to a realistic scenario, with guidance and feedback from your mentor at every step.

Structured project brief

Step-by-step implementation

Mentor feedback and review

Documented outcome

Stack Core Concepts Best Practices

PROJECT // 02

Applied Practice Project

→Scenario Design

→Independent Build

→Testing & Validation

→Peer Review

Applied Intermediate

Build a more independent project mirroring real production scenarios

Work through a project that combines multiple concepts from the curriculum, closer to how work is actually structured on the job — less hand-holding, more ownership.

End-to-end implementation

Testing and validation

Documentation

Peer/mentor review

Stack Applied Skills Testing

PROJECT // 03

Capstone Project

→Planning

→End-to-End Build

→Review & Refinement

→Presentation

Capstone Advanced

Take a project from requirements to a polished, portfolio-ready deliverable

Your final project — plan, build, test and present a complete solution using everything covered in the curriculum, reviewed by mentors before you graduate.

Complete working solution

Presentation-ready documentation

Mentor sign-off

Portfolio-ready deliverable

Stack Full Curriculum Portfolio

All 3 projects go directly into your portfolio & resume — reviewed by mentors before you graduate.

See Sample Project Reports

Upcoming Batches

No upcoming batches scheduled right now. Enquire to get notified.

Why Radical Technologies

Live Online Training

Highly practical oriented training
Installation support on your system
24/7 Email and Phone support
100% Placement Assistance
Global Certification Preparation
Trainer-Student Interactive Portal
Assignments and Projects by Mentors

Live Classroom Training

Weekend / Weekdays / Morning / Evening batches
80:20 Practical and Theory ratio
Real-life Case Studies
Easy make-up for missed sessions
PSI | Kryterion | Redhat Test Centers
Lifetime Video Classroom Access (coming soon)
Resume Prep and Mock Interviews

Self-Paced Training

Learn 300+ courses at your own time
50,000+ Satisfied Learners
Course Completion Certificate
Practical Labs available
Mentor Support available
Doubt Clearing Session available
10% Discounted Global Certification

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Global Certification

Radical Technologies is the leading IT certification institute in Bangalore, offering globally recognized certifications across various domains. With expert trainers and comprehensive materials, we ensure students gain in-depth knowledge and hands-on experience to excel in their careers. Our certification programs are tailored to meet industry standards — from cloud technologies to data science — empowering individuals to stay ahead in the ever-evolving tech landscape.

Career Services

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalised resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career.