MD-102: ENDPOINT/DEVICE MANAGEMENT

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The MD-102: Endpoint / Device Management Syllabus focuses on managing, securing, and deploying devices in modern enterprise environments using Microsoft technologies such as Intune and Microsoft 365. It covers device configuration, endpoint security, application deployment, compliance policies, troubleshooting, and remote device management. This training explains how organizations centrally manage laptops, desktops, and mobile devices for secure and efficient workplace operations. It is important because endpoint management is essential for supporting hybrid work, protecting organizational data, and maintaining device compliance. It is ideal for IT administrators, desktop support engineers, endpoint specialists, and professionals aiming to build careers in modern workplace and device management roles.

Level: Intermediate → Advanced
🎯 Focus: Microsoft Intune + Endpoint Security + Device Lifecycle
Duration of Training : 40 Hours
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
Detailed Syllabus • Hands-on Labs • Assignments • Support-Focused • Implementation

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Overview

The Syllabus

Curriculum Designed by Experts

Module 1: Endpoint Management Fundamentals

Duration: 4 Hours
🔹 Subtopics (20)
1. Modern Workplace Concepts
2. Endpoint Management Overview
3. Traditional vs Modern Management
4. Introduction to Microsoft Endpoint Manager
5. Overview of Microsoft Intune
6. Azure AD Basics
7. Identity vs Device Management
8. BYOD vs Corporate Devices
9. MDM vs MAM
10. Windows OS Editions
11. Device Lifecycle Management
12. Cloud vs On-prem Management
13. Compliance & Governance Basics
14. Security Fundamentals
15. Zero Trust Model
16. Licensing Requirements
17. Roles & Responsibilities
18. Admin Portals Overview
19. Use Cases of Intune
20. Industry Use Cases
🧪 Lab:
• Explore Intune Admin Center

Module 2: Azure AD & Identity Management

Duration: 5 Hours
🔹 Subtopics (22)
1. Azure AD Architecture
2. Users & Groups Management
3. Device Identities
4. Azure AD Join
5. Hybrid Azure AD Join
6. Registration vs Join
7. Conditional Access Policies
8. Multi-Factor Authentication (MFA)
9. Identity Protection
10. Privileged Identity Management
11. RBAC in Azure
12. Dynamic Groups
13. Self-Service Password Reset
14. Access Reviews
15. Device Authentication
16. Single Sign-On (SSO)
17. Federation Basics
18. Identity Security
19. Monitoring Sign-ins
20. Risk-Based Access
21. Zero Trust Implementation
22. Best Practices
🧪 Lab:
• Configure Azure AD Join + MFA

Module 3: Device Enrollment (Intune)

Duration: 6 Hours
🔹 Subtopics (25)
1. Enrollment Methods Overview
2. Windows Autopilot
3. Apple DEP
4. Android Enterprise
5. Bulk Enrollment
6. Device Enrollment Manager
7. Enrollment Restrictions
8. Corporate vs Personal Devices
9. Device Naming Policies
10. Enrollment Profiles
11. Zero-touch Deployment
12. Hybrid Enrollment
13. Apple Configurator
14. Android Work Profiles
15. Device Tokens
16. Enrollment Troubleshooting
17. License Assignment
18. Device Groups
19. Enrollment Monitoring
20. Device Inventory
21. Enrollment Reports
22. Security during Enrollment
23. Policy Assignment
24. Automation during Enrollment
25. Best Practices
🧪 Lab:
• Enroll Windows device using Autopilot

Module 4: Device Configuration & Policy Management

Duration: 6 Hours
🔹 Subtopics (22)
1. Configuration Profiles
2. Device Restrictions
3. Wi-Fi Profiles
4. VPN Configuration
5. Email Configuration
6. Certificates Deployment
7. Endpoint Security Policies
8. Device Compliance Policies
9. BitLocker Configuration
10. Firewall Settings
11. Antivirus Policies
12. Windows Update Policies
13. Administrative Templates
14. Custom OMA-URI Settings
15. Profile Assignment
16. Policy Conflicts
17. Troubleshooting Policies
18. Monitoring Compliance
19. Conditional Access Integration
20. Reporting
21. Policy Optimization
22. Best Practices
🧪 Lab:
• Create device compliance policy

Module 5: Application Management

Duration: 5 Hours
🔹 Subtopics (22)
1. App Deployment Overview
2. Microsoft Store Apps
3. Win32 Apps Deployment
4. Line-of-Business Apps
5. App Packaging
6. App Assignment
7. Required vs Available Apps
8. App Protection Policies
9. MAM Policies
10. App Configuration Policies
11. App Updates
12. App Versioning
13. Dependency Management
14. App Monitoring
15. Troubleshooting App Deployment
16. Managed Apps
17. iOS/Android Apps
18. Web Apps
19. PowerShell Scripts Deployment
20. App Security
21. Reporting
22. Best Practices
🧪 Lab:
• Deploy Win32 application

Module 6: Endpoint Security Management

Duration: 5 Hours
🔹 Subtopics (23)
1. Endpoint Security Overview
2. Microsoft Defender Integration
3. Attack Surface Reduction (ASR)
4. Antivirus Policies
5. Firewall Policies
6. Disk Encryption (BitLocker)
7. Device Control
8. Endpoint Detection & Response (EDR)
9. Security Baselines
10. Compliance Policies
11. Threat & Vulnerability Management
12. Conditional Access + Security
13. Secure Boot
14. Credential Guard
15. Application Guard
16. Security Reports
17. Incident Response
18. Alert Management
19. Risk Mitigation
20. Security Monitoring
21. Zero Trust Security
22. Compliance Standards
23. Best Practices
🧪 Lab:
• Configure security baseline

Module 7: Windows Update & Patch Management

Duration: 4 Hours
🔹 Subtopics (20)
1. Windows Update Rings
2. Feature Updates
3. Quality Updates
4. Update Policies
5. Update Compliance
6. Delivery Optimization
7. Update Deferrals
8. Patch Scheduling
9. Automatic Updates
10. Update Reports
11. Troubleshooting Updates
12. Rollback Updates
13. Endpoint Analytics
14. Update Monitoring
15. Security Patching
16. Patch Testing Strategy
17. Zero-Day Patching
18. Compliance Reporting
19. Automation
20. Best Practices
🧪 Lab:
• Configure update rings

Module 8: Monitoring & Troubleshooting

Duration: 4 Hours
🔹 Subtopics (22)
1. Monitoring Devices
2. Logs & Diagnostics
3. Device Health
4. Endpoint Analytics
5. Performance Monitoring
6. Troubleshooting Enrollment
7. Troubleshooting Policies
8. Troubleshooting Apps
9. Network Issues
10. Compliance Issues
11. Reporting Tools
12. Log Analytics
13. Alerts & Notifications
14. Root Cause Analysis
15. Remote Actions
16. Device Sync
17. Reset / Wipe Devices
18. Remote Control
19. Incident Handling
20. Support Scenarios
21. Automation
22. Best Practices
🧪 Lab:
• Troubleshoot device compliance issue

Module 9: Automation & Devops In Endpoint Management

Duration: 3 Hours
🔹 Subtopics (20)
1. PowerShell Automation
2. Azure Automation
3. Graph API Basics
4. Scripting for Intune
5. CI/CD for Configuration
6. Integration with Azure DevOps
7. Infrastructure as Code
8. Policy Automation
9. App Deployment Automation
10. Monitoring Automation
11. Alert Automation
12. Reporting Automation
13. Scheduled Tasks
14. Workflow Automation
15. Git Integration
16. Version Control
17. Automation Testing
18. Security Automation
19. DevOps Best Practices
20. Real-world Use Cases

🔥 Capstone Projects

🥇 Project 1: Enterprise Device Management Setup
• Azure AD + Intune + Device Enrollment
🥈 Project 2: Secure Endpoint Implementation
• MFA + Conditional Access + Security Baselines
🥉 Project 3: Application Deployment Automation
• Win32 app + PowerShell + policies
🏅 Project 4: Patch Management System
• Windows updates + compliance reports
🏆 Project 5: Zero Trust Endpoint Architecture
• End-to-end security + monitoring

💼 Real-time Enterprise Scenarios

• Device not compliant – troubleshooting
• Autopilot deployment failure
• App deployment not working
• Security breach on endpoint
• Patch failure in production

🎯 Final Outcome

• Hands-on with Microsoft Intune
• Enterprise device management skills
• Security + compliance expertise
• Job-ready Endpoint Administrator

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Md-102: Endpoint / Device Management Course Certification With Training In Bangalore

Q: Module 1: Endpoint Management Fundamentals

Duration: 4 Hours 🔹 Subtopics (20) 1. Modern Workplace Concepts 2. Endpoint Management Overview 3. Traditional vs Modern Management 4. Introduction to Microsoft Endpoint Manager 5. Overview of Microsoft Intune 6. Azure AD Basics 7. Identity vs Device Management 8. BYOD vs Corporate Devices 9. MDM vs MAM 10. Windows OS Editions 11. Device Lifecycle Management 12. Cloud vs On-prem Management 13. Compliance & Governance Basics 14. Security Fundamentals 15. Zero Trust Model 16. Licensing Requirements 17. Roles & Responsibilities 18. Admin Portals Overview 19. Use Cases of Intune 20. Industry Use Cases 🧪 Lab: • Explore Intune Admin Center

Q: Module 2: Azure AD & Identity Management

Duration: 5 Hours 🔹 Subtopics (22) 1. Azure AD Architecture 2. Users & Groups Management 3. Device Identities 4. Azure AD Join 5. Hybrid Azure AD Join 6. Registration vs Join 7. Conditional Access Policies 8. Multi-Factor Authentication (MFA) 9. Identity Protection 10. Privileged Identity Management 11. RBAC in Azure 12. Dynamic Groups 13. Self-Service Password Reset 14. Access Reviews 15. Device Authentication 16. Single Sign-On (SSO) 17. Federation Basics 18. Identity Security 19. Monitoring Sign-ins 20. Risk-Based Access 21. Zero Trust Implementation 22. Best Practices 🧪 Lab: • Configure Azure AD Join + MFA

Q: Module 3: Device Enrollment (Intune)

Duration: 6 Hours 🔹 Subtopics (25) 1. Enrollment Methods Overview 2. Windows Autopilot 3. Apple DEP 4. Android Enterprise 5. Bulk Enrollment 6. Device Enrollment Manager 7. Enrollment Restrictions 8. Corporate vs Personal Devices 9. Device Naming Policies 10. Enrollment Profiles 11. Zero-touch Deployment 12. Hybrid Enrollment 13. Apple Configurator 14. Android Work Profiles 15. Device Tokens 16. Enrollment Troubleshooting 17. License Assignment 18. Device Groups 19. Enrollment Monitoring 20. Device Inventory 21. Enrollment Reports 22. Security during Enrollment 23. Policy Assignment 24. Automation during Enrollment 25. Best Practices 🧪 Lab: • Enroll Windows device using Autopilot

Q: Module 4: Device Configuration & Policy Management

Duration : 6 Hours 🔹 Subtopics (22) 1. Configuration Profiles 2. Device Restrictions 3. Wi-Fi Profiles 4. VPN Configuration 5. Email Configuration 6. Certificates Deployment 7. Endpoint Security Policies 8. Device Compliance Policies 9. BitLocker Configuration 10. Firewall Settings 11. Antivirus Policies 12. Windows Update Policies 13. Administrative Templates 14. Custom OMA-URI Settings 15. Profile Assignment 16. Policy Conflicts 17. Troubleshooting Policies 18. Monitoring Compliance 19. Conditional Access Integration 20. Reporting 21. Policy Optimization 22. Best Practices 🧪 Lab: • Create device compliance policy

Q: Module 5: Application Management

Duration: 5 Hours 🔹 Subtopics (22) 1. App Deployment Overview 2. Microsoft Store Apps 3. Win32 Apps Deployment 4. Line-of-Business Apps 5. App Packaging 6. App Assignment 7. Required vs Available Apps 8. App Protection Policies 9. MAM Policies 10. App Configuration Policies 11. App Updates 12. App Versioning 13. Dependency Management 14. App Monitoring 15. Troubleshooting App Deployment 16. Managed Apps 17. iOS/Android Apps 18. Web Apps 19. PowerShell Scripts Deployment 20. App Security 21. Reporting 22. Best Practices 🧪 Lab: • Deploy Win32 application

Q: Module 6: Endpoint Security Management

Duration: 5 Hours 🔹 Subtopics (23) 1. Endpoint Security Overview 2. Microsoft Defender Integration 3. Attack Surface Reduction (ASR) 4. Antivirus Policies 5. Firewall Policies 6. Disk Encryption (BitLocker) 7. Device Control 8. Endpoint Detection & Response (EDR) 9. Security Baselines 10. Compliance Policies 11. Threat & Vulnerability Management 12. Conditional Access + Security 13. Secure Boot 14. Credential Guard 15. Application Guard 16. Security Reports 17. Incident Response 18. Alert Management 19. Risk Mitigation 20. Security Monitoring 21. Zero Trust Security 22. Compliance Standards 23. Best Practices 🧪 Lab: • Configure security baseline

Q: Module 7: Windows Update & Patch Management

Duration: 4 Hours 🔹 Subtopics (20) 1. Windows Update Rings 2. Feature Updates 3. Quality Updates 4. Update Policies 5. Update Compliance 6. Delivery Optimization 7. Update Deferrals 8. Patch Scheduling 9. Automatic Updates 10. Update Reports 11. Troubleshooting Updates 12. Rollback Updates 13. Endpoint Analytics 14. Update Monitoring 15. Security Patching 16. Patch Testing Strategy 17. Zero-Day Patching 18. Compliance Reporting 19. Automation 20. Best Practices 🧪 Lab: • Configure update rings

Q: Module 8: Monitoring & Troubleshooting

Duration: 4 Hours 🔹 Subtopics (22) 1. Monitoring Devices 2. Logs & Diagnostics 3. Device Health 4. Endpoint Analytics 5. Performance Monitoring 6. Troubleshooting Enrollment 7. Troubleshooting Policies 8. Troubleshooting Apps 9. Network Issues 10. Compliance Issues 11. Reporting Tools 12. Log Analytics 13. Alerts & Notifications 14. Root Cause Analysis 15. Remote Actions 16. Device Sync 17. Reset / Wipe Devices 18. Remote Control 19. Incident Handling 20. Support Scenarios 21. Automation 22. Best Practices 🧪 Lab: • Troubleshoot device compliance issue

Q: Module 9: Automation & Devops In Endpoint Management

Duration: 3 Hours 🔹 Subtopics (20) 1. PowerShell Automation 2. Azure Automation 3. Graph API Basics 4. Scripting for Intune 5. CI/CD for Configuration 6. Integration with Azure DevOps 7. Infrastructure as Code 8. Policy Automation 9. App Deployment Automation 10. Monitoring Automation 11. Alert Automation 12. Reporting Automation 13. Scheduled Tasks 14. Workflow Automation 15. Git Integration 16. Version Control 17. Automation Testing 18. Security Automation 19. DevOps Best Practices 20. Real-world Use Cases

Q: 🔥 Capstone Projects

🥇 Project 1: Enterprise Device Management Setup • Azure AD + Intune + Device Enrollment 🥈 Project 2: Secure Endpoint Implementation • MFA + Conditional Access + Security Baselines 🥉 Project 3: Application Deployment Automation • Win32 app + PowerShell + policies 🏅 Project 4: Patch Management System • Windows updates + compliance reports 🏆 Project 5: Zero Trust Endpoint Architecture • End-to-end security + monitoring

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