SERVICENOW GRC & IRM

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The ServiceNow GRC & IRM (Governance, Risk, Compliance & Integrated Risk Management) course is designed for professionals who want to manage organizational risk, regulatory compliance, and governance using the ServiceNow platform. The training covers risk management, policy and compliance, audit management, operational and third-party risk, business continuity, operational resilience, and integrated risk management through hands-on projects and real-world scenarios. Students learn how organizations identify risks, ensure compliance, and strengthen business resilience using ServiceNow. This course is ideal for GRC professionals, risk managers, compliance officers, auditors, ServiceNow consultants, cybersecurity professionals, and IT teams looking to build expertise in enterprise risk and compliance management.

Duration of Training : Hours
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
Detailed Syllabus • Hands-on Labs • Assignments • Support-Focused • Implementation

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Overview

The Syllabus

Curriculum Designed by Experts

Module 1: ServiceNow Platform Fundamentals

Topics
• ServiceNow Architecture
• Now Platform Overview
• Navigation & User Interface
• Tables & Records
• Forms & Lists
• Users, Groups & Roles
• ACLs
• Update Sets
• Workflows
• Flow Designer
• Service Catalog Basics
Assignment
• Create Custom Risk Intake Application

Module 2: Governance, Risk & Compliance Fundamentals

Topics
• GRC Concepts
• Governance Frameworks
• Risk Management Lifecycle
• Compliance Management
• Internal Controls
• Risk Appetite & Tolerance
• Three Lines of Defense
• COSO Framework
• COBIT Framework
• NIST Framework
• ISO 27001 Overview
• SOX Compliance
• GDPR Compliance
Assignment
• Risk Assessment Framework Design

Module 3: ServiceNow GRC & IRM Overview

Topics
• GRC vs IRM
• IRM Architecture
• Common Data Model
• Entity Management
• Authority Documents
• Citations
• Control Objectives
• Policies
• Controls
• Risks
• Issues Management
Lab
• Configure IRM Foundation Data

Module 4: Policy & Compliance Management

Topics
• Policy Lifecycle
• Policy Creation
• Policy Approval Workflows
• Authority Documents
• Compliance Requirements
• Control Objectives
• Control Indicators
• Policy Exceptions
• Compliance Assessments
• Continuous Compliance Monitoring
Assignment
• Build ISO 27001 Compliance Framework
Job Scenario
• GDPR Compliance Implementation

Module 5: Risk Management

Topics
• Enterprise Risk Management
• Risk Registers
• Risk Identification
• Risk Assessment Methodologies
• Risk Scoring Models
• Inherent Risk
• Residual Risk
• Risk Response Planning
• Risk Indicators
• Risk Monitoring
• Risk Heat Maps
Lab
• Create Enterprise Risk Register
Assignment
• Cyber Risk Assessment Program
Job Scenario
• IT Risk Management Implementation

Module 6: Advanced Risk Management

Topics
• Risk Frameworks
• Risk Taxonomy
• Risk Aggregation
• Risk Rollups
• Risk Dashboards
• Continuous Risk Monitoring
• Automated Risk Assessments
• AI-Based Risk Insights
Assignment
• Financial Risk Monitoring Solution

Module 7: Audit Management

Topics
• Audit Planning
• Audit Universe
• Audit Engagements
• Audit Findings
• Audit Workpapers
• Audit Evidence Collection
• Audit Reports
• Remediation Tracking
• Continuous Auditing
Lab
• Internal Audit Lifecycle Implementation
Assignment
• SOX Audit Program
Job Scenario
• Annual Internal Audit Process

Module 8: Third-Party Risk Management (TPRM)

Topics
• Vendor Risk Management
• Supplier Assessments
• Third-Party Onboarding
• Due Diligence
• Vendor Risk Scoring
• Risk Monitoring
• Contract Compliance
• Vendor Issue Management
Assignment
• Vendor Risk Assessment Framework
Job Scenario
• Banking Vendor Compliance Assessment

Module 9: Operational Risk Management

Topics
• Operational Risk Concepts
• Incident Risk Analysis
• Loss Events
• Key Risk Indicators (KRIs)
• Risk Events
• Operational Controls
• Risk Assessments
Assignment
• Operational Risk Dashboard

Module 10: Business Continuity Management (BCM)

Topics
• Business Impact Analysis
• Recovery Objectives
• Disaster Recovery Planning
• Continuity Strategies
• Recovery Testing
• Crisis Management
• BCM Workflows
Lab
• Disaster Recovery Planning
Assignment
• Enterprise BCM Program

Module 11: Operational Resilience

Topics
• Critical Business Services
• Impact Tolerance
• Dependency Mapping
• Resilience Assessments
• Resilience Testing
• Service Recovery Management
Assignment
• Operational Resilience Framework

Module 12: Regulatory Change Management

Topics
• Regulatory Monitoring
• Regulatory Updates
• Impact Assessment
• Change Workflows
• Compliance Tracking
Assignment
• Regulatory Compliance Tracker

Module 13: Privacy Risk Management

Topics
• Privacy Frameworks
• Data Privacy Regulations
• GDPR Controls
• Privacy Impact Assessments
• Data Classification
• Privacy Risk Management
Assignment
• Privacy Compliance Program

Module 14: ESG Risk Management

Topics
• ESG Fundamentals
• Environmental Risk
• Social Risk
• Governance Risk
• ESG Reporting
• Sustainability Metrics
Assignment
• ESG Compliance Dashboard

Module 15: ServiceNow Development for GRC/IRM

Topics
• Business Rules
• Client Scripts
• UI Policies
• Script Includes
• Glide API
• Flow Designer
• IntegrationHub
• Notifications
Lab
• Automated Risk Workflow Development
Assignment
• Risk Escalation Automation

Module 16: Integrations

Topics
• REST APIs
• SOAP APIs
• IntegrationHub
• CMDB Integration
• Vulnerability Response Integration
• Security Operations Integration
• External Compliance Tools Integration
Assignment
• CMDB to Risk Management Integration

Module 17: Reporting & Dashboards

Topics
• Performance Analytics
• Risk Dashboards
• Compliance Dashboards
• Audit Dashboards
• Executive Reporting
• KPI & KRI Monitoring
Lab
• Executive IRM Dashboard

Module 18: AI for GRC & IRM

Topics
• AI-Powered Risk Analysis
• Compliance Monitoring
• Automated Control Testing
• AI Risk Governance
• Generative AI for Compliance
• Predictive Risk Analytics
Assignment
• AI-Based Risk Scoring Model

Module 19: Real-Time Projects

Project 1
Enterprise Risk Management Implementation
Project 2
ISO 27001 Compliance Management System
Project 3
SOX Compliance & Audit Framework
Project 4
Third-Party Vendor Risk Management Portal
Project 5
Business Continuity & Disaster Recovery Solution
Project 6
Operational Resilience Management Platform
Project 7
Cyber Risk Management Solution
Project 8
Privacy & GDPR Compliance Management

Assignments

Policy & Compliance
• 20 Policy Management Assignments
• 15 Compliance Assessment Exercises
Risk Management
• 25 Risk Assessment Assignments
• 20 Risk Monitoring Exercises
Audit Management
• 15 Audit Planning Assignments
• 15 Audit Evidence Collection Exercises
Vendor Risk
• 15 Third-Party Risk Assessment Projects

Real-Time Job-Oriented Scenarios

Risk Management
• 50 Enterprise Risk Scenarios
• 30 Cyber Risk Scenarios
• 25 Operational Risk Scenarios
Compliance
• 40 ISO 27001 Compliance Scenarios
• 30 SOX Compliance Scenarios
• 20 GDPR Compliance Scenarios
Audit
• 30 Internal Audit Scenarios
• 20 Regulatory Audit Scenarios
Vendor Risk
• 25 Third-Party Risk Scenarios
Business Continuity
• 20 Disaster Recovery Scenarios
• 20 Business Continuity Scenarios
Production Support
• Risk Assessment Troubleshooting
• Compliance Workflow Issues
• Audit Evidence Management
• Control Testing Failures
• Dashboard Performance Issues

Interview Preparation

ServiceNow Administration
• 200+ Questions
ServiceNow GRC/IRM
• 400+ Questions
Risk & Compliance
• 200+ Scenario-Based Questions
Audit Management
• 100+ Questions
Mock Interviews
• ServiceNow GRC Consultant
• ServiceNow IRM Consultant
• ServiceNow Risk Analyst
• ServiceNow Compliance Consultant
• ServiceNow IRM Developer

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Why Radical Technologies

Live Online Training

Highly practical oriented training

Installation of Software On your System

24/7 Email and Phone Support

100% Placement Assistance until you get placed

Global Certification Preparation

Trainer Student Interactive Portal

Assignments and Projects Guided by Mentors

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Live Classroom Training

Weekend / Weekdays / Morning / Evening Batches

80:20 Practical and Theory Ratio

Real-life Case Studies

Easy Coverup if you missed any sessions

PSI | Kryterion | Redhat Test Centers

Life Time Video Classroom Access ( coming soon )

Resume Preparations and Mock Interviews

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Self Paced Training

Self Paced Learning

Learn 300+ Courses at Your Own Time

50000+ Satisfied Learners

Course Completion Certificate

Practical Labs Available

Mentor Support Available

Doubt Clearing Session Available

Attend Our Virtual Job Fair

10% Discounted Global Certification

Course completion certificate and Global Certifications are part of our all Master Program

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Global Certification

Radical Technologies is the leading IT certification institute in Kochi, offering a wide range of globally recognized certifications across various domains. With expert trainers and comprehensive course materials, it ensures that students gain in-depth knowledge and hands-on experience to excel in their careers. The institute’s certification programs are tailored to meet industry standards, helping professionals enhance their skillsets and boost their career prospects. From cloud technologies to data science, Radical Technologies covers it all, empowering individuals to stay ahead in the ever-evolving tech landscape. Achieve your professional goals with certifications that matter.

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At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalized resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career. Join us and let your journey to a successful future begin with the right support.

At Radical Technologies, we ensure you’re ready to shine in any interview. Our comprehensive Interview Preparation program includes mock interviews, expert feedback, and tailored coaching sessions to build your confidence. Learn how to effectively communicate your skills, handle technical questions, and make a lasting impression on potential employers. With our guidance, you’ll walk into your interviews prepared and poised for success.

At Radical Technologies, we believe that a strong professional profile is key to standing out in the competitive IT industry. Our Profile Building services are designed to highlight your unique skills and experiences, crafting a resume and LinkedIn profile that resonate with employers. From tailored advice on showcasing your strengths to tips on optimizing your online presence, we provide the tools you need to make a lasting impression. Let us help you build a profile that opens doors to your dream career.

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ServiceNow GRC & IRM Course Certification with Training In Kochi

Q: Module 1: ServiceNow Platform Fundamentals

Topics • ServiceNow Architecture • Now Platform Overview • Navigation & User Interface • Tables & Records • Forms & Lists • Users, Groups & Roles • ACLs • Update Sets • Workflows • Flow Designer • Service Catalog Basics Assignment • Create Custom Risk Intake Application

Q: Module 2: Governance, Risk & Compliance Fundamentals

Topics • GRC Concepts • Governance Frameworks • Risk Management Lifecycle • Compliance Management • Internal Controls • Risk Appetite & Tolerance • Three Lines of Defense • COSO Framework • COBIT Framework • NIST Framework • ISO 27001 Overview • SOX Compliance • GDPR Compliance Assignment • Risk Assessment Framework Design

Q: Module 3: ServiceNow GRC & IRM Overview

Topics • GRC vs IRM • IRM Architecture • Common Data Model • Entity Management • Authority Documents • Citations • Control Objectives • Policies • Controls • Risks • Issues Management Lab • Configure IRM Foundation Data

Q: Module 4: Policy & Compliance Management

Topics • Policy Lifecycle • Policy Creation • Policy Approval Workflows • Authority Documents • Compliance Requirements • Control Objectives • Control Indicators • Policy Exceptions • Compliance Assessments • Continuous Compliance Monitoring Assignment • Build ISO 27001 Compliance Framework Job Scenario • GDPR Compliance Implementation

Q: Module 5: Risk Management

Topics • Enterprise Risk Management • Risk Registers • Risk Identification • Risk Assessment Methodologies • Risk Scoring Models • Inherent Risk • Residual Risk • Risk Response Planning • Risk Indicators • Risk Monitoring • Risk Heat Maps Lab • Create Enterprise Risk Register Assignment • Cyber Risk Assessment Program Job Scenario • IT Risk Management Implementation

Q: Module 6: Advanced Risk Management

Topics • Risk Frameworks • Risk Taxonomy • Risk Aggregation • Risk Rollups • Risk Dashboards • Continuous Risk Monitoring • Automated Risk Assessments • AI-Based Risk Insights Assignment • Financial Risk Monitoring Solution

Q: Module 7: Audit Management

Topics • Audit Planning • Audit Universe • Audit Engagements • Audit Findings • Audit Workpapers • Audit Evidence Collection • Audit Reports • Remediation Tracking • Continuous Auditing Lab • Internal Audit Lifecycle Implementation Assignment • SOX Audit Program Job Scenario • Annual Internal Audit Process

Q: Module 8: Third-Party Risk Management (TPRM)

Topics • Vendor Risk Management • Supplier Assessments • Third-Party Onboarding • Due Diligence • Vendor Risk Scoring • Risk Monitoring • Contract Compliance • Vendor Issue Management Assignment • Vendor Risk Assessment Framework Job Scenario • Banking Vendor Compliance Assessment

Q: Module 9: Operational Risk Management

Topics • Operational Risk Concepts • Incident Risk Analysis • Loss Events • Key Risk Indicators (KRIs) • Risk Events • Operational Controls • Risk Assessments Assignment • Operational Risk Dashboard

Q: Module 10: Business Continuity Management (BCM)

Topics • Business Impact Analysis • Recovery Objectives • Disaster Recovery Planning • Continuity Strategies • Recovery Testing • Crisis Management • BCM Workflows Lab • Disaster Recovery Planning Assignment • Enterprise BCM Program

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