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ServiceNow is a software platform that supports IT service management and automates common business processes. This software as a service (SaaS) platform contains a number of modular applications that can vary by instance and user. .ServiceNow specializes in IT services management (ITSM), IT operations management (ITOM) and IT business management (ITBM).
Red Hat System Administration I provides a foundation for students wishing to become full-time Linux system administrators by introducing key command line concepts and other enterprise-level tools. These concepts are further developed in the follow-on course, Red Hat System Administration II (RH134).
Radical Technologies provides instructor-led ServiceNow training in Pune & Bangalore, India and provide hands-on experience to implement Service-Now.com in the organization. This training covers the underlying architecture, technical components, implementation planning considerations and implementation tasks essential for a Service-Now.com ITSM implementation project. Along with implementation tasks and details, this course provides a detailed overview of Service-Now.com mandatory dependencies, enabling candidates to understand the entire scope of a Service-Now.com ITSM implementation project.
Through lecture, demonstrations, hands-on exercises, team activities, and classroom discussions, candidates gain an understanding of the scope of a Service-Now.com ITSM implementation project, including: implementation tasks, ITIL/ ITSM processes, configuring the UI and out-of-box applications, setting up Self-Service, managing Service Catalog, managing Tickets (Request, Incidents, Change and Problem) along with Knowledge Base, setting up and maintaining users, adding CIs (Configuration Items) to the CMDB, customizing messages and prompts, using workflow, reports, BSM (Business Service Map) and email notifications, integrating with legacy systems, LDAP and external web-services, and running Mid server (Discovery), Monitoring business services through Service Mapping and store alerts/events inside Event Management, provide automation and DevOps using Orchestration
There are no formal prerequisites for this course; however, previous operating system administration experience will be very beneficial.
| A) ServiceNow Admin Course Topics: |
| Duration : 10 Class |
| 1) Core Configuration |
| Configure Navigation, Search and UI Options |
| Manage Lists, Filters, and Forms |
| Home Page |
| Delegates |
| Activate Plugins |
| 2) User Administration |
| Configure User Accounts |
| Add Groups and Assign Users to Groups |
| Assign Roles |
| 3) Manage Tables and Fields |
| Learn How to Manage Data with Tables |
| Creation of Tables and Fields |
| Manage Form View |
| Views |
| Sections in a Form |
| 4) Manage Data with Import Set and Update Set |
| Work with Import Sets |
| Create and Apply Update Sets |
| 5) Process Application |
| Work with Knowledge Base |
| Create and Populate Service Catalog Items and Order Guide |
| 6) Core Application Administration |
| Set up Email Notifications |
| Learn about Upgrade Process and Release Cycle |
| Implement Contextual Application Security |
| 7)Service Administration |
| Create and Modify Reports |
| Create and Apply SLAs |
| Customize and Brand Your Instance |
| 8) Work Flow Basic |
| Business Rules |
| Client Script |
| UI Action |
| UI Policy |
| Scheduled Jobs |
| Workflow Script |
| 9) Service Catalog |
| SLA’s |
| 10) System Admin Certification Preparation |
| Registering for Exam |
| Admin Material Discussion |
| Dumps |
| B) ServiceNow Advanced : |
| Duration : 8 Class |
| 1) Scripting and APIs |
| Client Side Scripting |
| Client Script |
| UI Policies Basic |
| UI policies Scripting |
| UI Script |
| User Scripting |
| Server Side Scripting |
| Business Rule |
| Script Include |
| Server Side UI Action |
| UI Actions advance |
| Glide-System |
| UI Macro |
| 2) Scripting Advanced |
| Scripting in Emails |
| Workflow Scripting |
| 3) Cloning of System |
| 4) Platform Administration: |
| Exporting Data using Transform Map |
| Migration Using Update Sets (working with One or more update sets) |
| 5) CMDB |
| Asset Management |
| Discovery |
| Application Security |
| 6) Integrations |
| LDAP |
| SSO |
| WebServices |
| Scripted Web Service |
| REST |
| SOAP |
| 7) Service Catalog Advance |
| Order Guide |
| 8) Installing and Managing MID Server |
| Creating Applications |
| Creating Modules |
| Go-live preparation and checklist |
| Performance and Coding best practice |
Course completion certificate and Global Certifications are part of our all Master Program
Course completion certificate and Global Certifications are part of our all Master Program
Radical Technologies is truly progressing and offer best possible services. And recognition towards Radical Technologies is increasing steeply as the demand is growing rapidly.
Radical Technologies is a recognized leader in training of Administrative and Soft ware Development courses since 1995 to empower IT individuals with competitive advantage of exploiting untapped jobs in IT sector
