SERVICENOW ITSM & IDENTITY AUTOMATION ENGINEER

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ServiceNow ITSM & Identity Automation Engineer training focuses on mastering IT Service Management workflows along with automated identity lifecycle processes on the ServiceNow platform. This training teaches how to streamline incident, problem & change management while automating user provisioning, access management & identity governance. It is important because it helps organizations improve service delivery, reduce manual effort & enhance security through automation. Ideal for ITSM Engineers, ServiceNow Developers, Identity Management Professionals & those seeking ServiceNow-based automation roles.

Duration of Training : 40 Hours
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training

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Overview

The Syllabus

Curriculum Designed by Experts

Combined Course Coverage

Component	Description	Tools & Skills Covered
1. ServiceNow (SNOW) Fundamentals	Learn the core ServiceNow platform, navigation, modules, tables, and UI.	Incident, Problem, Change, CMDB, SLA, Reporting
2. ServiceNow Architecture	Understand multi-instance cloud architecture, tables, and data schema.	Instance architecture, CMDB model, ACL, roles, data model
3. Workflow & Flow Designer	Configure business logic automation using workflows and Flow Designer.	Workflow editor, Flow Designer, Approval processes
4. CAB Workbench (Change Advisory Board)	Implement CAB management in ServiceNow ITSM.	CAB Workbench setup, change calendar, approval workflows
5. Now Assist (AI in ServiceNow)	Implement ServiceNow GenAI features for productivity.	Now Assist for ITSM, case summarization, virtual agent
6. MIM Workbench (Microsoft Identity Manager)	Manage identity lifecycles integrated with ServiceNow.	MIM Portal, Workflows, Sync rules, Integration with SNOW
7. SNOW–MIM Integration	Automate identity-based approvals and account provisioning.	REST/SOAP APIs, Orchestration, MID Server
8. ServiceNow Administration & Development	Custom app development, scripting, policies, and automation.	Client Scripts, UI Actions, Script Includes, REST APIs
9. Reporting & Dashboards	Build analytics dashboards for ITSM and CAB.	Performance Analytics, KPI Widgets
10. Project & Real-World Use Cases	Simulate enterprise SNOW–MIM deployment with AI assist & CAB automation.	End-to-end implementation

Duration: 40 Hours Practical Training and 20 Hours Projects and Assignments (Job-Oriented Program)

Module	Duration (Hours)	Key Deliverables / Labs
1. ServiceNow Overview & Navigation	4	Instance setup, UI walkthrough
2. SNOW Architecture & Data Model	4	CMDB schema design
3. Workflow & Flow Designer	6	Create incident-to-change automation flow
4. CAB Workbench Configuration	6	Implement CAB change approval meeting
5. Now Assist & Virtual Agent	5	Deploy Now Assist for incident summarization
6. MIM Workbench Fundamentals	8	Identity sync, approval workflow creation
7. SNOW–MIM Integration via REST API	6	Automate user provisioning & deprovisioning
8. ServiceNow Development & Scripting	8	Create catalog items, scripts, UI policies
9. Performance Analytics & Reporting	4	Build CAB performance dashboard
10. Capstone Project & Interview Prep	9	End-to-end integrated project

Assignments & Projects

Assignments (30+)
• Build a Service Catalog request and automate fulfillment.
• Design a CAB approval workflow.
• Configure Now Assist to summarize incidents.
• Integrate ServiceNow with MIM using REST.
• Implement role-based access in MIM Workbench.

Projects (5 Major Projects)

Project	Description
1. ServiceNow ITSM Setup	Configure Incidents, Changes, and Problems with automation.
2. CAB Automation	Build CAB Workbench dashboard with approval flow.
3. Identity Sync with MIM	Automate user provisioning via MIM–ServiceNow integration.
4. Now Assist Implementation	Add AI case summarization and chatbot to the ITSM portal.
5. Enterprise Deployment Simulation	Complete architecture setup: SNOW + MIM + CAB + Now Assist.

Learning Outcomes

By the end of the program, you’ll be able to:
✅ Administer and configure the ServiceNow platform
✅ Build and automate workflows and CAB approvals
✅ Integrate Microsoft Identity Manager for account lifecycle automation
✅ Leverage Now Assist (GenAI) for intelligent ITSM workflows
✅ Understand and optimize ServiceNow architecture and best practices
✅ Deliver end-to-end enterprise ITSM and IAM automation projects

Job Roles You Can Target

• ServiceNow Developer / Administrator
• ServiceNow Workflow Automation Engineer
• ITSM Functional Consultant
• Identity & Access Integration Engineer (MIM + SNOW)
• ServiceNow AI/Now Assist Specialist

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Servicenow Itsm & Identity Automation Engineer Course Certification With Training In Bangalore

Q: Duration: 40 Hours Practical Training and 20 Hours Projects and Assignments (Job-Oriented Program)

Module Duration (Hours) Key Deliverables / Labs 1. ServiceNow Overview & Navigation 4 Instance setup, UI walkthrough 2. SNOW Architecture & Data Model 4 CMDB schema design 3. Workflow & Flow Designer 6 Create incident-to-change automation flow 4. CAB Workbench Configuration 6 Implement CAB change approval meeting 5. Now Assist & Virtual Agent 5 Deploy Now Assist for incident summarization 6. MIM Workbench Fundamentals 8 Identity sync, approval workflow creation 7. SNOW–MIM Integration via REST API 6 Automate user provisioning & deprovisioning 8. ServiceNow Development & Scripting 8 Create catalog items, scripts, UI policies 9. Performance Analytics & Reporting 4 Build CAB performance dashboard 10. Capstone Project & Interview Prep 9 End-to-end integrated project

Q: Assignments & Projects

Assignments (30+) • Build a Service Catalog request and automate fulfillment. • Design a CAB approval workflow. • Configure Now Assist to summarize incidents. • Integrate ServiceNow with MIM using REST. • Implement role-based access in MIM Workbench.

Q: Projects (5 Major Projects)

Project Description 1. ServiceNow ITSM Setup Configure Incidents, Changes, and Problems with automation. 2. CAB Automation Build CAB Workbench dashboard with approval flow. 3. Identity Sync with MIM Automate user provisioning via MIM–ServiceNow integration. 4. Now Assist Implementation Add AI case summarization and chatbot to the ITSM portal. 5. Enterprise Deployment Simulation Complete architecture setup: SNOW + MIM + CAB + Now Assist.

Q: Job Roles You Can Target

• ServiceNow Developer / Administrator • ServiceNow Workflow Automation Engineer • ITSM Functional Consultant • Identity & Access Integration Engineer (MIM + SNOW) • ServiceNow AI/Now Assist Specialist

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