ServiceNow CMDB

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4.5(2022 Ratings)

The ServiceNow CMDB (Configuration Management Database) syllabus covers the fundamentals of Configuration Management and its role in IT Service Management (ITSM). It includes understanding CI (Configuration Items), their relationships, and lifecycle. Learners explore CMDB structure, data model, and best practices for discovery and integration. The syllabus also covers CMDB health, audits, and compliance. Practical exercises may include setting up CI classes, importing data, and troubleshooting.

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Overview

The Syllabus

Curriculum Designed by Experts

Module 1: Introduction to CMDB

• What is a CMDB?
• Benefits of using CMDB in ITSM
• Overview of the ServiceNow CMDB architecture
• CMDB and ITIL Alignment
• Key concepts: CIs (Configuration Items), CI Classes, CI Relationships

Module 2: CMDB Components and Structure

• CI class hierarchy using CMDB CI Class Manager
• Understanding CMDB tables (cmdb, cmdb_ci, cmdb_rel_ci)
• Relationship types and definitions
• Working with ServiceNow tables: CI data model
• Exploring base and extended CI classes

Module 3: CMDB Implementation Planning

• Planning a successful CMDB rollout
• Identifying stakeholders and data owners
• Designing CI class models based on business services
• Governance models and CMDB roadmap
• ServiceNow CMDB-related plugins and activation

Module 4: Data Ingestion and Population

• ServiceNow Discovery Overview
• IntegrationHub ETL for external source ingestion
• Manual CI import and CI creation
• Data sources: SCCM, JAMF, Tanium, and third-party tools
• Transform Maps and Data Sources in Import Sets

Module 5: Identification and Reconciliation Framework (IDR)

• Overview of Identification and Reconciliation
• CI Identification Rules
• Reconciliation Rules and Precedence
• Using CMDB Identification Rule Editor
• Troubleshooting duplicate or orphan CIs

Module 6: Managing CMDB HealthSecurity & Other Modules

• CMDB Health Dashboard overview
• Metrics: Completeness, Correctness, Compliance
• CMDB Health Scorecards
• Audit and remediation using CMDB Health Reports
• Orphan, stale, or duplicate CI cleanup techniques

Module 7: Working with CMDB Relationships

• Defining and managing CI relationships
• Relationship types (Runs on, Depends on, Hosted on)
• Visualizing relationships in the CI Relationship Editor
• Service Mapping introduction and benefits
• Best practices for maintaining CI relationships

Module 8: CMDB Query Builder and Reports

• Creating complex CMDB queries using Query Builder
• Filtering and scoping CIs
• Saving and exporting CMDB queries
• CMDB-related performance reports and dashboards

Module 9: CMDB Governance & Best Practices

• CMDB ownership, roles, and responsibilities
• Best practices for CI class modeling
• Data normalization and hygiene
• Automation and scheduled maintenance
• Security: CI ACLs and visibility controls

Hands-On Labs

Each module includes labs like:
• Creating and importing CIs
• Configuring identification rules
• Visualizing CI relationships
• Using CMDB Health Dashboard
• Running Query Builder searches

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