SERVICENOW VULNERABILITY RESPONSE (VR)

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The ServiceNow Vulnerability Response (VR) Syllabus focuses on identifying, prioritizing, and remediating security vulnerabilities by integrating threat data with IT and security operations. This training explains how vulnerabilities are detected, assessed, and tracked end-to-end within the ServiceNow platform, enabling faster risk reduction and better compliance. It is important because organizations need a structured, automated way to manage security risks and respond to threats in real time. This course is ideal for SOC team members, security analysts, ServiceNow administrators and developers, and GRC professionals who work on vulnerability management, risk mitigation, and enterprise security operations.

Duration of Training : 30–40 Hours (can be extended to 50 hours with advanced labs & project)
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
Detailed Syllabus • Hands-on Labs • Assignments • Support-Focused • Implementation

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Overview

The Syllabus

Curriculum Designed by Experts

🔷 Module 1: Vulnerability Management Fundamentals (2 Hours)

Vulnerability management lifecycle
Common vulnerabilities (CVE, CVSS, CWE)
Threat vs vulnerability vs risk
Patch management overview
Role of ServiceNow VR in enterprise security
Assignment:
Map vulnerability lifecycle to ServiceNow VR workflow

🔷 Module 2: ServiceNow VR Overview & Architecture (2 Hours)

Vulnerability Response application overview
VR data model & tables
Roles & permissions
VR workspace & dashboards
VR vs SecOps vs IR
Hands-On:
Explore VR workspace & security roles

🔷 Module 3: Vulnerability Ingestion & Integrations (4 Hours)

Integration with scanners:
Qualys
Tenable
Rapid7
CrowdStrike
MID Server configuration
Import sets & transform maps
Normalization of vulnerability data
Lab:
Integrate vulnerability scanner & ingest scan data

🔷 Module 4: Vulnerability Groups & Detection Rules (3 Hours)

Vulnerability item creation
Detection rules
Vulnerability groups
Deduplication & normalization
False positive handling
Assignment:
Create custom detection rule for grouping vulnerabilities

🔷 Module 5: Risk Scoring & Prioritization (3 Hours)

CVSS scoring
Risk score calculation
Threat intelligence integration
Business context & asset criticality
SLA-based prioritization
Scenario:
Prioritize vulnerabilities based on asset impact

🔷 Module 6: Assignment Rules & Remediation Workflow (4 Hours)

Assignment rules
Remediation task creation
Change management integration
Patch vs configuration fix
Workflow automation
Hands-On:
Automate remediation task assignment

🔷 Module 7: Vulnerability Remediation & Verification (3 Hours)

Remediation workflows
Patch validation
Re-scan & closure
Exceptions & risk acceptance
False positive resolution
Job Scenario:
Close critical vulnerability after remediation verification

🔷 Module 8: ServiceNow VR Dashboards & Reporting (3 Hours)

VR dashboards
Performance Analytics (PA)
Executive reports
SLA & compliance reporting
Assignment:
Build VR dashboard for CISO view

🔷 Module 9: VR with CMDB & Asset Management (3 Hours)

CMDB integration
Asset criticality mapping
Business services & service mapping
Vulnerability impact analysis
Real-World Scenario:
High-risk vulnerability afecting business-critical service

🔷 Module 10: SecOps Automation & Orchestration (3 Hours)

Flow Designer for VR
Automation rules
Playbooks
SOAR integration
Hands-On:
Create automated remediation workflow using Flow Designer

🔷 Module 11: Security Controls, Governance & Compliance (2 Hours)

Risk acceptance & exceptions
Audit readiness
Policy enforcement
Compliance mapping (ISO, SOC2, PCI-DSS)

🔷 Module 12: VR Administration & Troubleshooting (3 Hours)

VR configuration issues
Integration failures
Performance tuning
Debugging workflows
Assignment:
Troubleshoot VR ingestion & assignment issues

🔷 Module 13: Real-Time Capstone Project (5–8 Hours)

🏢 Project: Enterprise Vulnerability Management using ServiceNow
Project Flow:
Scanner integration (Qualys/Tenable)
Vulnerability ingestion
Risk scoring & prioritization
Remediation workflow
Verification & closure
Executive dashboard
Deliverables:
VR configuration document
Workflow diagrams
Reports & dashboards
Incident & remediation logs

🎯 Job-Oriented Responsibilities Covered

Vulnerability ingestion & normalization
Risk prioritization
Remediation coordination
Patch & change management
Compliance reporting
SOC & SecOps collaboration

👨💻 Target Roles

ServiceNow VR Consultant
Security Operations Analyst
SOC Analyst
ServiceNow SecOps Engineer
Vulnerability Management Engineer

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