SERVICENOW SAM PRO

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The ServiceNow SAM Pro (Software Asset Management Professional) Training Syllabus is a job-focused program that teaches how to manage, optimize, and govern software assets across the enterprise using the ServiceNow platform. It explains how organizations track licenses, control software spend, ensure compliance, and reduce audit risks through automation and real-time visibility. This training is important because effective software asset management directly impacts cost savings, compliance, and IT efficiency. It is best suited for ServiceNow CSA professionals, ITAM consultants, SAM analysts, platform administrators, and IT professionals aiming to work on enterprise implementations and production-support roles.

Target Roles: ServiceNow SAM Pro Consultant IT Asset /
License Compliance Analyst ServiceNow Platform Admin (ITAM) IT Operations/
Governance Analyst
Duration of Training :35-45 Hours
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
Detailed Syllabus • Hands-on Labs • Assignments • Support-Focused • Implementation

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Overview

The Syllabus

Curriculum Designed by Experts

Module 1: ITAM & SAM Pro Fundamentals (3 Hours)

Topics
ITAM vs SAM vs HAM
SAM Pro vs SAM Foundation
Software lifecycle in ServiceNow
Compliance, risk & cost optimization
Publishers & license metrics
Assignment
Map SAM Pro to ITIL practices
Job Scenario
CIO wants to reduce software spend before renewal.

Module 2: SAM Pro Architecture & Data Model (4 Hours)

Topics
SAM Pro plugin architecture
Key tables:
Software Model
Software Entitlement
Install Base
Discovery Models
Normalization & Content Service
Lab
Activate SAM Pro plugin
Explore SAM tables & relationships
Assignment
Identify data sources for SAM accuracy

Module 3: Discovery & Software Normalization (5 Hours)

Topics
ServiceNow Discovery integration
SCCM, Intune, JAMF integrations
Normalization rules
Software reconciliation engine
Lab
Run discovery
Normalize software titles
Validate install records
Job Scenario
30% of software installs are unrecognized.

Module 4: Software Models & Entitlements (5 Hours)

Topics
Software model creation
License types:
User-based
Device-based
Subscription
Concurrent
Entitlement records
Contract integration
Lab
Create software models
Attach license entitlements
Configure allocation rules
Assignment
Model Microsoft Office & Adobe licenses

Module 5: Compliance & Reconciliation (5 Hours)

Topics
License reconciliation
Compliance calculation
True-up process
Risk & exposure analysis
Lab
Run reconciliation job
Analyze compliance dashboard
Job Scenario
Audit notice received from Oracle / Microsoft.

Module 6: SAM Pro Dashboards & Reporting (3 Hours)

Topics
OOB SAM dashboards
Custom reports
KPI tracking
Executive compliance views
Lab
Create compliance report
Design CIO-level dashboard

Module 7: Optimization & Cost Control (4 Hours)

Topics
Under-utilized software detection
Reclamation workflows
Harvesting unused licenses
Renewal & vendor optimization
Assignment
Design license reclaim workflow
Job Scenario
Company paying for unused SaaS licenses.

Module 8: Integration with ITSM & CMDB (4 Hours)

Topics
CMDB relationship
Change, Incident & Request integration
Asset lifecycle automation
Catalog-driven software requests
Lab
Integrate SAM with request workflows
Auto-update entitlements on fulfillment

Module 9: SAM Pro Security & Governance (3 Hours)

Topics
Roles & ACLs
Segregation of duties
Audit logging
Compliance policies
Job Scenario
Vendor auditor requests evidence & reports.

Module 10: Operations, Troubleshooting & Support (4 Hours)

Topics
Common SAM issues
Data accuracy validation
Reconciliation failures
Publisher pack updates
SAM health dashboard
L1 / L2 / L3 Role Mapping
L1: Data issues, access, reports
L2: Compliance, reconciliation
L3: Design, optimization, integrations

Capstone Project (End-to-End)

Project: Enterprise Software Asset Compliance Program
Scope
Enable Discovery & normalization
Create software & license models
Configure entitlements
Run compliance checks
Optimize license usage
Executive reporting
Deliverables
SAM design document
Compliance dashboard
Audit response pack
Optimization report

Mini Projects (Hands-On)

Microsoft License Compliance
SaaS License Optimization
Oracle Audit Preparation
Software Reclamation Workflow

Job Readiness Add-Ons

✔ 40+ Interview Questions
✔ Audit & compliance scenarios
✔ Real enterprise datasets
✔ Resume-ready project explanations

Outcome

After this training, learners can:
✅ Implement & manage ServiceNow SAM Pro
✅ Handle software audits confidently
✅ Reduce license costs & risk
✅ Work as SAM Pro Consultant / ITAM Analyst

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Why Radical Technologies

Live Online Training

Highly practical oriented training

Installation of Software On your System

24/7 Email and Phone Support

100% Placement Assistance until you get placed

Global Certification Preparation

Trainer Student Interactive Portal

Assignments and Projects Guided by Mentors

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Live Classroom Training

Weekend / Weekdays / Morning / Evening Batches

80:20 Practical and Theory Ratio

Real-life Case Studies

Easy Coverup if you missed any sessions

PSI | Kryterion | Redhat Test Centers

Life Time Video Classroom Access ( coming soon )

Resume Preparations and Mock Interviews

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Self Paced Training

Self Paced Learning

Learn 300+ Courses at Your Own Time

50000+ Satisfied Learners

Course Completion Certificate

Practical Labs Available

Mentor Support Available

Doubt Clearing Session Available

Attend Our Virtual Job Fair

10% Discounted Global Certification

Course completion certificate and Global Certifications are part of our all Master Program

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Global Certification

Radical Technologies is the leading IT certification institute in Kochi, offering a wide range of globally recognized certifications across various domains. With expert trainers and comprehensive course materials, it ensures that students gain in-depth knowledge and hands-on experience to excel in their careers. The institute’s certification programs are tailored to meet industry standards, helping professionals enhance their skillsets and boost their career prospects. From cloud technologies to data science, Radical Technologies covers it all, empowering individuals to stay ahead in the ever-evolving tech landscape. Achieve your professional goals with certifications that matter.

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Job Assistance
Interview Preparation
Profile Buliding

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalized resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career. Join us and let your journey to a successful future begin with the right support.

At Radical Technologies, we ensure you’re ready to shine in any interview. Our comprehensive Interview Preparation program includes mock interviews, expert feedback, and tailored coaching sessions to build your confidence. Learn how to effectively communicate your skills, handle technical questions, and make a lasting impression on potential employers. With our guidance, you’ll walk into your interviews prepared and poised for success.

At Radical Technologies, we believe that a strong professional profile is key to standing out in the competitive IT industry. Our Profile Building services are designed to highlight your unique skills and experiences, crafting a resume and LinkedIn profile that resonate with employers. From tailored advice on showcasing your strengths to tips on optimizing your online presence, we provide the tools you need to make a lasting impression. Let us help you build a profile that opens doors to your dream career.

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ServiceNow SAM Pro Course Certification With Training In Kochi

Q: Module 1: ITAM & SAM Pro Fundamentals (3 Hours)

Topics ITAM vs SAM vs HAM SAM Pro vs SAM Foundation Software lifecycle in ServiceNow Compliance, risk & cost optimization Publishers & license metrics Assignment Map SAM Pro to ITIL practices Job Scenario CIO wants to reduce software spend before renewal.

Q: Module 2: SAM Pro Architecture & Data Model (4 Hours)

Topics SAM Pro plugin architecture Key tables: Software Model Software Entitlement Install Base Discovery Models Normalization & Content Service Lab Activate SAM Pro plugin Explore SAM tables & relationships Assignment Identify data sources for SAM accuracy

Q: Module 3: Discovery & Software Normalization (5 Hours)

Topics ServiceNow Discovery integration SCCM, Intune, JAMF integrations Normalization rules Software reconciliation engine Lab Run discovery Normalize software titles Validate install records Job Scenario 30% of software installs are unrecognized.

Q: Module 4: Software Models & Entitlements (5 Hours)

Topics Software model creation License types: User-based Device-based Subscription Concurrent Entitlement records Contract integration Lab Create software models Attach license entitlements Configure allocation rules Assignment Model Microsoft Office & Adobe licenses

Q: Module 5: Compliance & Reconciliation (5 Hours)

Topics License reconciliation Compliance calculation True-up process Risk & exposure analysis Lab Run reconciliation job Analyze compliance dashboard Job Scenario Audit notice received from Oracle / Microsoft.

Q: Module 6: SAM Pro Dashboards & Reporting (3 Hours)

Topics OOB SAM dashboards Custom reports KPI tracking Executive compliance views Lab Create compliance report Design CIO-level dashboard

Q: Module 7: Optimization & Cost Control (4 Hours)

Topics Under-utilized software detection Reclamation workflows Harvesting unused licenses Renewal & vendor optimization Assignment Design license reclaim workflow Job Scenario Company paying for unused SaaS licenses.

Q: Module 8: Integration with ITSM & CMDB (4 Hours)

Topics CMDB relationship Change, Incident & Request integration Asset lifecycle automation Catalog-driven software requests Lab Integrate SAM with request workflows Auto-update entitlements on fulfillment

Q: Module 9: SAM Pro Security & Governance (3 Hours)

Topics Roles & ACLs Segregation of duties Audit logging Compliance policies Job Scenario Vendor auditor requests evidence & reports.

Q: Module 10: Operations, Troubleshooting & Support (4 Hours)

Topics Common SAM issues Data accuracy validation Reconciliation failures Publisher pack updates SAM health dashboard L1 / L2 / L3 Role Mapping L1: Data issues, access, reports L2: Compliance, reconciliation L3: Design, optimization, integrations

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