SERVICENOW ANALYTICS & REPORTING

Featured Review

4.1 (2140 Ratings)

ServiceNow Analytics & Reporting Training is a program designed to help professionals master building, customizing & analyzing reports within ServiceNow for better decision-making. It is important as it enables organizations to track performance, ensure transparency & gain data-driven insights. This training is ideal for ServiceNow administrators, business analysts & reporting specialists who want to enhance reporting efficiency & support business operations.

Duration of Training : 32 Hours
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training

0 +

Google Reviews

0 +

JustDial Reviews

Overview

The Syllabus

Curriculum Designed by Experts

Module 1: Introduction to ServiceNow Reporting (2 Hours)

• Overview of ServiceNow Analytics & Reporting
• Key concepts: Tables, Fields, Records
• Types of reports in ServiceNow
• Role-based access to reports
Assignment: Explore out-of-the-box reports and identify reporting use cases in Incident Management.

Module 2: Creating & Managing Reports (3 Hours)

• Report Designer vs Report Builder
• Report types (List, Bar, Pie, Pivot, Time series, Heat maps, Multi-level reports)
• Configuring filters, conditions, and groupings
• Sorting, drill-downs, and report distribution
Lab: Create a bar chart showing incidents by priority

Module 3: Dashboards & Performance Analytics Widgets (3 Hours)

• Overview of Dashboards in ServiceNow
• Adding, arranging, and sharing dashboard widgets
• Using Performance Analytics (PA) widgets in dashboards
• Customizing dashboards for ITSM processes
Project: Build a Service Desk Dashboard combining Incident, Change, and Problem metrics.

Module 4: Performance Analytics (PA) – Fundamentals (4 Hours)

• Introduction to Performance Analytics
• Indicators, breakdowns, and data collection jobs
• PA widgets: Score, Time series, Breakdown, Forecast
• Historical trends and baseline creation
Assignment: Configure an indicator for “Incidents resolved within SLA” with a trendline chart.

Module 5: Advanced Performance Analytics (4 Hours)

• Creating custom KPIs and indicators
• Automated data collection and refresh schedules
• Forecasting, targets, and thresholds
• Security and access controls for PA data
• Integration with Excel/CSV for external analytics
Lab: Create a custom PA indicator for “Change Success Rate” with SLA targets.

Module 6: Report Automation & Distribution (2 Hours)

• Scheduling reports for email distribution
• Exporting reports to PDF, Excel, and CSV
• Subscriptions and sharing reports across teams
Assignment: Schedule a daily incident summary report to be sent to the IT Manager.

Module 7: Integrations with Analytics Tools (3 Hours)

• ServiceNow integration with Power BI & Tableau
• Using ODBC/JDBC connectors for external BI tools
• Exporting PA data for external analysis
• Real-world integration use cases
Project: Connect ServiceNow data to Power BI and create an SLA compliance report.

Module 8: Best Practices, Governance & Real-Time Use Cases (3 Hours)

• Designing edective KPIs and dashboards
• Reporting governance and data accuracy
• Optimizing report performance in large instances
• Real-world reporting use cases: ITSM, HRSD, CSM, Security Ops

Capstone Project

Design an End-to-End Analytics Solution for IT Service Management:
• Build 3 reports (Incidents, Changes, SLAs)
• Create custom PA indicators with historical data
• Publish a consolidated dashboard for leadership

Total Duration

24–32 Hours (customizable)

Deliverables

• 6+ Assignments
• 5+ Hands-on Labs
• 3+ Mini Projects
• 1 Capstone Project

Enquire Now

Why Radical Technologies

Live Online Training

Highly practical oriented training

Installation of Software On your System

24/7 Email and Phone Support

100% Placement Assistance until you get placed

Global Certification Preparation

Trainer Student Interactive Portal

Assignments and Projects Guided by Mentors

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Live Classroom Training

Weekend / Weekdays / Morning / Evening Batches

80:20 Practical and Theory Ratio

Real-life Case Studies

Easy Coverup if you missed any sessions

PSI | Kryterion | Redhat Test Centers

Life Time Video Classroom Access ( coming soon )

Resume Preparations and Mock Interviews

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Self Paced Training

Self Paced Learning

Learn 300+ Courses at Your Own Time

50000+ Satisfied Learners

Course Completion Certificate

Practical Labs Available

Mentor Support Available

Doubt Clearing Session Available

Attend Our Virtual Job Fair

10% Discounted Global Certification

Course completion certificate and Global Certifications are part of our all Master Program

Like the Curriculum ? Let's Get Started

Global Certification

Radical Technologies is the leading IT certification institute in Kochi, offering a wide range of globally recognized certifications across various domains. With expert trainers and comprehensive course materials, it ensures that students gain in-depth knowledge and hands-on experience to excel in their careers. The institute’s certification programs are tailored to meet industry standards, helping professionals enhance their skillsets and boost their career prospects. From cloud technologies to data science, Radical Technologies covers it all, empowering individuals to stay ahead in the ever-evolving tech landscape. Achieve your professional goals with certifications that matter.

Upcoming BATCHES

Live Classes from IIT Faculty & Industry Experts
Certification from IHUB IIT Roorkee
Career Services (Mock Interviews, Resume Preparation)
Placement Assistance upon clearing PRT
Dedicated Learning Manage

Discount Voucher

"Register Now to Secure Your Spot in Our Featured Course !"

BOOK HERE

career services

Job Assistance
Interview Preparation
Profile Buliding

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalized resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career. Join us and let your journey to a successful future begin with the right support.

At Radical Technologies, we ensure you’re ready to shine in any interview. Our comprehensive Interview Preparation program includes mock interviews, expert feedback, and tailored coaching sessions to build your confidence. Learn how to effectively communicate your skills, handle technical questions, and make a lasting impression on potential employers. With our guidance, you’ll walk into your interviews prepared and poised for success.

At Radical Technologies, we believe that a strong professional profile is key to standing out in the competitive IT industry. Our Profile Building services are designed to highlight your unique skills and experiences, crafting a resume and LinkedIn profile that resonate with employers. From tailored advice on showcasing your strengths to tips on optimizing your online presence, we provide the tools you need to make a lasting impression. Let us help you build a profile that opens doors to your dream career.

Radical Learning Eco-System

Exam simulator

Cloud Send Borey

Hands - on Cloud Lab

Developer Coding Ground

Testimonials

Play

Our Alumni

Online Batches Available for the Areas

Servicenow Analytics & Reporting Course Certification With Training In Kochi

Q: Capstone Project

Design an End-to-End Analytics Solution for IT Service Management: • Build 3 reports (Incidents, Changes, SLAs) • Create custom PA indicators with historical data • Publish a consolidated dashboard for leadership

At Radical Technologies, we are committed to providing world-class Azure Data Engineer Training in Bangalore, helping aspiring data professionals master the skills needed to excel in the rapidly growing field of cloud data engineering. As the leading institute for Azure Data Engineer Course In Bangalore, we offer comprehensive, hands-on training designed to meet the demands of today’s data-driven organizations.

Our Azure Data Engineer Training Bangalore program covers every aspect of the Azure Data Engineer Syllabus, ensuring that students receive in-depth knowledge of data architecture, data processing, and data storage on Microsoft Azure. Whether you prefer attending classes in-person or via Azure Data Engineer Online Training, Radical Technologies provides flexible learning options to suit your needs.

Our Azure Data Engineering Training is renowned for its practical, real-world approach. Students have access to an industry-leading Azure Data Engineer Bootcamp, which combines theory and hands-on labs to ensure they are fully prepared for their certification exams. The Microsoft Azure Data Engineer Training is tailored to cover all key topics, from data integration to security, and is led by experienced professionals who are experts in their field.

For professionals and organizations seeking Azure Data Engineering Corporate Training, we offer tailored courses that address specific business needs. Our Azure Data Engineering Corporate Training Course ensures that teams gain practical experience in building scalable, secure, and efficient data solutions on Azure.

At Radical Technologies, our Azure Data Engineer Courses are structured to ensure that both beginners and experienced professionals alike can enhance their knowledge. The Azure Data Engineer Certification Training offered here equips students with the skills and credentials needed to stand out in a competitive job market.

Our institute also offers the Azure Data Engineer Full Course, which provides a comprehensive pathway for mastering Azure Data Engineering concepts and techniques. We take pride in being one of the top Azure Data Engineer Institutes in Bangalore, with a proven track record of helping students achieve their Azure Data Engineering Certification.

Whether you are looking for Azure Data Engineer Training Online or prefer our in-person classes in Bangalore, Radical Technologies is your trusted partner for career advancement in data engineering. Join us today to enroll in the Best Azure Data Engineer Course and kick-start your journey towards becoming a certified data engineer.