SAP CRM

Featured Review

4.4 (2665 Ratings)

The SAP CRM Syllabus focuses on learning how organizations manage customer relationships, sales, marketing, and service processes using the SAP Customer Relationship Management platform. It covers both functional and technical concepts, including system configuration, business processes, integration, and real-time project scenarios. This training is important because companies use SAP CRM to improve customer engagement, streamline sales operations, and enhance service management. It is ideal for SAP consultants, business analysts, IT professionals, and graduates who want to build careers in CRM implementation, support, and enterprise business solutions.

Duration of Training : 40 Hours
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
Detailed Syllabus • Hands-on Labs • Assignments • Support-Focused • Implementation

0 +

Google Reviews

0 +

JustDial Reviews

Overview

The Syllabus

Curriculum Designed by Experts

MODULE 1: SAP CRM Overview

Topics
Introduction to SAP CRM
SAP ECC vs SAP CRM diUerences
CRM Architecture & Components
CRM Application Scenarios
CRM WebUI Overview
CRM Master Data Overview
Assignments
Prepare CRM architecture diagram
Identify CRM components for a given business case

MODULE 2: CRM Basics & Navigation

Topics
Navigation Bar
Work Centers
Business Roles
UI Personalization & Configurations
Organizational Model Basics
Labs
Create a custom Business Role Configure Work Centers

MODULE 3: CRM Master Data

Topics
Business Partners
Organizational Model (Org Units, Positions, Responsibilities)
Product Master
Territory Management
Partner Functions
Labs
Create business partner categories
Configure Territory hierarchy

MODULE 4: CRM Sales

Topics
Opportunity Management
Quotation & Order Management
Sales Planning
Activity Management
Lead Management
Pipeline Performance Management
Pricing in CRM (IPC & Pricing Procedures)
Labs
Create & process sales transactions (Lead → Opportunity → Order)
Configure pricing procedure

MODULE 5: CRM Service

Topics
Service Requests, Service Orders
Service Contracts & SLA
Knowledge Base
Installed Base (IBase)
Service Resource Planning
Field Service Management Integration
Warranty Claims
Labs
Configure Service Request Flow Create contract templates & SLAs

MODULE 6: CRM Marketing

Topics
Segmentation
Marketing Campaigns
Target Groups
Lead Nurturing
Marketing Analytics
Trade Promotions
Product Proposals
Labs
Build Target Group using Segmentation
Execute Email or SMS Campaign

MODULE 7: CRM Interaction Center (IC)

Topics
IC WebClient Features
Communication Management (CTI)
Agent Inbox
Scripting, Alerts
Email Response Management
Case Management
Labs
Setup IC business role
Configure agent scripts & alerts

MODULE 8: CRM WebUI Configuration

Topics
UI Framework Architecture
Component Workbench
Navigation Bar Profiles
Technical Profiles
Work Center, Assignment Blocks
UI Enhancement (Runtime Repository)
View Enhancements
Labs
Enhance CRM WebUI Component
Add a new Assignment Block

MODULE 9: Middleware & Integration

Topics
CRM Middleware Architecture
BDocs Concepts
Initial & Delta Loads
ECC ↔ CRM Integration
Mobile & WebChannel Integration
E-Commerce Integration
Queue Monitoring & Error Handling
Labs
Perform initial load for Customer/Product data
Monitor queues & fix errors

MODULE 10: CRM Technical Concepts (ABAP + BADI)

(For Functional + Technical Consultants)
Topics
BOL/GenIL Architecture
Enhancements using BADI
CRM One Order Framework
Actions & Workflow
BRF+ Configuration
IPC (Pricing Engine)
UI5/OData Integration (Optional)
Labs
Create BADI implementation for validation
Configure workflow for approval

MODULE 11: Analytics in SAP CRM

Topics
Embedded Analytics
SAP BI Integration
Interactive Reporting
Key CRM Dashboards
Real-Time Reporting
Labs
Create CRM reports
Configure Analytical Profiles

MODULE 12: CRM Security & Authorization

Topics
PFCG Roles
Business Role Customization
Field-Level Authorization
Transaction Authorization Controls
Data Privacy & Security
Labs
Assign Authorization Objects
Create secured business role

MODULE 13: CRM Mobile & Cloud Integration

Topics
SAP CRM Mobile App
SAP Cloud for Customer (C4C) Basics
CRM ↔ SAP CX Integration
SAP BTP Integration (optional)
Labs
Configure CRM → C4C Data Sync

MODULE 14: CRM Performance Optimization & Troubleshooting

Topics
CRM Performance Tuning Techniques
WebUI Performance improvement
Middleware Queue Issues
Logs & Traces
Mass Data Handling
Labs
Resolve BDoc errors
Perform performance tuning scenarios

REAL-TIME PROJECTS (Choose 2–3)

Project 1: SAP CRM Sales Implementation
Lead to Order process
Territory Management
Product Configuration
Sales Analytics
Project 2: SAP CRM Service Automation
Create service process
SLA, Contract, IBase setup
Service analytics dashboards
Project 3: CRM Marketing Automation System
Segmentation
Campaign execution
Lead nurturing
Project 4: CRM WebUI Custom Development
Custom views
Enhancements
UI Navigation configuration

Deliverables

80+ Assignments
50+ Real-time Scenarios
10 Labs
3 End-to-End Projects
Interview Questions (Functional + Technical)
CRM Blueprint + Configuration Document Templates

Enquire Now

Why Radical Technologies

Live Online Training

Highly practical oriented training

Installation of Software On your System

24/7 Email and Phone Support

100% Placement Assistance until you get placed

Global Certification Preparation

Trainer Student Interactive Portal

Assignments and Projects Guided by Mentors

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Live Classroom Training

Weekend / Weekdays / Morning / Evening Batches

80:20 Practical and Theory Ratio

Real-life Case Studies

Easy Coverup if you missed any sessions

PSI | Kryterion | Redhat Test Centers

Life Time Video Classroom Access ( coming soon )

Resume Preparations and Mock Interviews

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Self Paced Training

Self Paced Learning

Learn 300+ Courses at Your Own Time

50000+ Satisfied Learners

Course Completion Certificate

Practical Labs Available

Mentor Support Available

Doubt Clearing Session Available

Attend Our Virtual Job Fair

10% Discounted Global Certification

Course completion certificate and Global Certifications are part of our all Master Program

Like the Curriculum ? Let's Get Started

Global Certification

Radical Technologies is the leading IT certification institute in Bangalore, offering a wide range of globally recognized certifications across various domains. With expert trainers and comprehensive course materials, it ensures that students gain in-depth knowledge and hands-on experience to excel in their careers. The institute’s certification programs are tailored to meet industry standards, helping professionals enhance their skillsets and boost their career prospects. From cloud technologies to data science, Radical Technologies covers it all, empowering individuals to stay ahead in the ever-evolving tech landscape. Achieve your professional goals with certifications that matter.

Discount Voucher

"Register Now to Secure Your Spot in Our Featured Course !"

BOOK HERE

career services

Job Assistance
Interview Preparation
Profile Buliding

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalized resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career. Join us and let your journey to a successful future begin with the right support.

At Radical Technologies, we ensure you’re ready to shine in any interview. Our comprehensive Interview Preparation program includes mock interviews, expert feedback, and tailored coaching sessions to build your confidence. Learn how to effectively communicate your skills, handle technical questions, and make a lasting impression on potential employers. With our guidance, you’ll walk into your interviews prepared and poised for success.

At Radical Technologies, we believe that a strong professional profile is key to standing out in the competitive IT industry. Our Profile Building services are designed to highlight your unique skills and experiences, crafting a resume and LinkedIn profile that resonate with employers. From tailored advice on showcasing your strengths to tips on optimizing your online presence, we provide the tools you need to make a lasting impression. Let us help you build a profile that opens doors to your dream career.

Radical Learning Eco-System

Exam simulator

Cloud SandBox

Hands - on Cloud Lab

Developer Coding Ground

Testimonials

Play

Our Alumni

Online Batches Available for the Areas

SAP CRM Course Certification With Training In Bangalore

Q: MODULE 1: SAP CRM Overview

Topics Introduction to SAP CRM SAP ECC vs SAP CRM diUerences CRM Architecture & Components CRM Application Scenarios CRM WebUI Overview CRM Master Data Overview Assignments Prepare CRM architecture diagram Identify CRM components for a given business case

Q: MODULE 2: CRM Basics & Navigation

Topics Navigation Bar Work Centers Business Roles UI Personalization & Configurations Organizational Model Basics Labs Create a custom Business Role Configure Work Centers

Q: MODULE 3: CRM Master Data

Topics Business Partners Organizational Model (Org Units, Positions, Responsibilities) Product Master Territory Management Partner Functions Labs Create business partner categories Configure Territory hierarchy

Q: MODULE 4: CRM Sales

Topics Opportunity Management Quotation & Order Management Sales Planning Activity Management Lead Management Pipeline Performance Management Pricing in CRM (IPC & Pricing Procedures) Labs Create & process sales transactions (Lead → Opportunity → Order) Configure pricing procedure

Q: MODULE 5: CRM Service

Topics Service Requests, Service Orders Service Contracts & SLA Knowledge Base Installed Base (IBase) Service Resource Planning Field Service Management Integration Warranty Claims Labs Configure Service Request Flow Create contract templates & SLAs

Q: MODULE 6: CRM Marketing

Topics Segmentation Marketing Campaigns Target Groups Lead Nurturing Marketing Analytics Trade Promotions Product Proposals Labs Build Target Group using Segmentation Execute Email or SMS Campaign

Q: MODULE 7: CRM Interaction Center (IC)

Topics IC WebClient Features Communication Management (CTI) Agent Inbox Scripting, Alerts Email Response Management Case Management Labs Setup IC business role Configure agent scripts & alerts

Q: MODULE 8: CRM WebUI Configuration

Topics UI Framework Architecture Component Workbench Navigation Bar Profiles Technical Profiles Work Center, Assignment Blocks UI Enhancement (Runtime Repository) View Enhancements Labs Enhance CRM WebUI Component Add a new Assignment Block

Q: MODULE 9: Middleware & Integration

Topics CRM Middleware Architecture BDocs Concepts Initial & Delta Loads ECC ↔ CRM Integration Mobile & WebChannel Integration E-Commerce Integration Queue Monitoring & Error Handling Labs Perform initial load for Customer/Product data Monitor queues & fix errors

Q: MODULE 10: CRM Technical Concepts (ABAP + BADI)

(For Functional + Technical Consultants) Topics BOL/GenIL Architecture Enhancements using BADI CRM One Order Framework Actions & Workflow BRF+ Configuration IPC (Pricing Engine) UI5/OData Integration (Optional) Labs Create BADI implementation for validation Configure workflow for approval

At Radical Technologies, we are committed to providing world-class Azure Data Engineer Training in Bangalore, helping aspiring data professionals master the skills needed to excel in the rapidly growing field of cloud data engineering. As the leading institute for Azure Data Engineer Course In Bangalore, we offer comprehensive, hands-on training designed to meet the demands of today’s data-driven organizations.

Our Azure Data Engineer Training Bangalore program covers every aspect of the Azure Data Engineer Syllabus, ensuring that students receive in-depth knowledge of data architecture, data processing, and data storage on Microsoft Azure. Whether you prefer attending classes in-person or via Azure Data Engineer Online Training, Radical Technologies provides flexible learning options to suit your needs.

Our Azure Data Engineering Training is renowned for its practical, real-world approach. Students have access to an industry-leading Azure Data Engineer Bootcamp, which combines theory and hands-on labs to ensure they are fully prepared for their certification exams. The Microsoft Azure Data Engineer Training is tailored to cover all key topics, from data integration to security, and is led by experienced professionals who are experts in their field.

For professionals and organizations seeking Azure Data Engineering Corporate Training, we offer tailored courses that address specific business needs. Our Azure Data Engineering Corporate Training Course ensures that teams gain practical experience in building scalable, secure, and efficient data solutions on Azure.

At Radical Technologies, our Azure Data Engineer Courses are structured to ensure that both beginners and experienced professionals alike can enhance their knowledge. The Azure Data Engineer Certification Training offered here equips students with the skills and credentials needed to stand out in a competitive job market.

Our institute also offers the Azure Data Engineer Full Course, which provides a comprehensive pathway for mastering Azure Data Engineering concepts and techniques. We take pride in being one of the top Azure Data Engineer Institutes in Bangalore, with a proven track record of helping students achieve their Azure Data Engineering Certification.

Whether you are looking for Azure Data Engineer Training Online or prefer our in-person classes in Bangalore, Radical Technologies is your trusted partner for career advancement in data engineering. Join us today to enroll in the Best Azure Data Engineer Course and kick-start your journey towards becoming a certified data engineer.