END USER COMPUTING (EUC) / IT SUPPORT ENGINEER

Featured Review

4.4 (2165 Ratings)

The End User Computing (EUC) / IT Support Engineer Training Syllabus is a practical, job-focused program that teaches device management, user support, troubleshooting, and security in modern workplace environments using tools like Microsoft SCCM and Microsoft Intune. It is ideal for aspiring IT support engineers, desktop support professionals, and fresh graduates seeking careers in endpoint and workplace IT support.

Target Roles
• IT Support Engineer (L1 / L2)
• EUC Engineer
• Desktop Support Engineer
• Modern Workplace Engineer
• Endpoint Administrator
Total Duration: 60–80 Hours
Mode: Theory + Hands-on Labs + Real Enterprise Scenarios
Prerequisites: Basic computer knowledge (non-IT candidates can also start)
Duration of Training : 90 Hours
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
Detailed Syllabus • Hands-on Labs • Assignments • Support-Focused • Implementation

0 +

Google Reviews

0 +

JustDial Reviews

Overview

The Syllabus

Curriculum Designed by Experts

Module 1: IT Support & EUC Fundamentals (6 Hours)

Topics
• What is End User Computing (EUC)?
• IT Support roles & responsibilities (L1, L2, L3)
• ITIL overview for IT Support
• Incident, Problem, Change & Service Request lifecycle
• SLA, OLA, escalation matrix
• IT support tools overview (ServiceNow, Jira, Freshservice)
Practical
• Ticket lifecycle simulation
• SLA breach handling scenarios

Module 2: Windchill System Architecture

Topics
• Windows 10 & Windows 11 architecture
• Installation methods (ISO, PXE, USB)
• User profiles, registry basics
• Services, processes, startup troubleshooting
• Windows updates & patching
• Event Viewer & performance monitoring
Hands-On Labs
• OS installation & upgrade
• Boot failure troubleshooting
• Profile corruption fix
• Blue Screen (BSOD) analysis

Module 3: Active Directory for EUC Engineers (8 Hours)

Topics
• Active Directory fundamentals
• Users, Groups, Computers & OUs
• Group Policies (GPO)
• Login scripts & folder redirection
• Password policies & account lockouts
• Domain join / leave troubleshooting
Labs
• Create users & groups
• Apply GPOs for desktops
• Resolve login & authentication issues

Module 4: Networking Essentials for IT Support (6 Hours)

Topics
• TCP/IP, DNS, DHCP fundamentals
• LAN, WAN, VPN basics
• Wi-Fi troubleshooting
• Proxy & firewall basics
• Network diagnostic tools (ping, tracert, nslookup)
Labs
• Network issue troubleshooting
• DNS resolution problems
• VPN connectivity issues

Module 5: Microsoft 365 & Modern Workplace (8 Hours)

Topics
• Microsoft 365 architecture
• Azure Active Directory (Entra ID)
• User licensing & mailbox management
• Outlook, Teams, OneDrive, SharePoint support
• MFA & Conditional Access basics
• Common Microsoft 365 end-user issues
Labs
• Create M365 users
• Assign licenses
• Troubleshoot Outlook & Teams issues

Module 6: Microsoft SCCM (ConfigMgr) – Endpoint Management (12 Hours)

Topics
• SCCM architecture & components
• Site roles & hierarchy
• Client installation & troubleshooting
• Application packaging & deployment
• Software updates & patch management
• OS deployment (OSD)
• Hardware & software inventory
• Reporting & monitoring
Real-Time Labs
• SCCM client installation
• Deploy applications to devices
• Patch Windows systems
• Remote troubleshooting via SCCM
Enterprise Scenarios
• Application deployment failure
• Patch compliance issues
• Endpoint not reporting to SCCM

Module 7: Microsoft Intune (MDM / MAM) – Cloud Endpoint Management (12 Hours)

Topics
• Intune architecture & licensing
• Device enrollment (Windows, Mobile)
• Compliance & configuration policies
• Application deployment via Intune
• Endpoint security policies
• BitLocker & Defender integration
• Autopilot overview
• Intune vs SCCM (Co-Management)
Labs
• Enroll Windows device in Intune
• Push apps & policies
• Configure security baselines
• Troubleshoot non-compliant devices

Module 8: SCCM + Intune Co-Management (4 Hours)

Topics
• Co-management architecture
• Workload shifting
• Cloud attach
• Best practices for hybrid enterprises
Scenario Labs
• Migrate devices from SCCM to Intune
• Hybrid endpoint management use cases

Module 9: Endpoint Security & Compliance (6 Hours)

Topics
• Microsoft Defender for Endpoint
• Antivirus & EDR concepts
• Patch & vulnerability management
• Device encryption (BitLocker)
• Endpoint compliance policies
• Data loss prevention basics (DLP)
Labs
• Malware detection scenarios
• Device security posture checks

Module 10: Troubleshooting, Automation & Real Scenarios (8 Hours)

Topics
• Common L1/L2/L3 EUC issues
• PowerShell basics for IT Support
• Automated fixes & scripts
• Root cause analysis
• Documentation & KB creation
Real-World Scenarios
• Laptop not booting
• SCCM client broken
• Intune device not compliant
• User cannot login after password reset
• Application deployment failure

Capstone Project (Mandatory)

Project Title
“Enterprise End User Computing Environment Setup”
Project Scope
• Setup AD + Microsoft 365
• Deploy SCCM & Intune
• Enroll endpoints
• Deploy applications
• Secure devices
• Handle real IT support tickets

Certification & Career Mapping

Job Roles After Training
• IT Support Engineer
• Desktop Support Engineer
• EUC Engineer
• Endpoint Administrator
• Modern Workplace Engineer
Relevant Certifications
• Microsoft MD-102 (Endpoint Administrator)
• Microsoft MS-900
• ITIL Foundation
• CompTIA A+ (Optional)

Enquire Now

Why Radical Technologies

Live Online Training

Highly practical oriented training

Installation of Software On your System

24/7 Email and Phone Support

100% Placement Assistance until you get placed

Global Certification Preparation

Trainer Student Interactive Portal

Assignments and Projects Guided by Mentors

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Live Classroom Training

Weekend / Weekdays / Morning / Evening Batches

80:20 Practical and Theory Ratio

Real-life Case Studies

Easy Coverup if you missed any sessions

PSI | Kryterion | Redhat Test Centers

Life Time Video Classroom Access ( coming soon )

Resume Preparations and Mock Interviews

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Self Paced Training

Self Paced Learning

Learn 300+ Courses at Your Own Time

50000+ Satisfied Learners

Course Completion Certificate

Practical Labs Available

Mentor Support Available

Doubt Clearing Session Available

Attend Our Virtual Job Fair

10% Discounted Global Certification

Course completion certificate and Global Certifications are part of our all Master Program

Like the Curriculum ? Let's Get Started

Global Certification

Radical Technologies is the leading IT certification institute in Bangalore, offering a wide range of globally recognized certifications across various domains. With expert trainers and comprehensive course materials, it ensures that students gain in-depth knowledge and hands-on experience to excel in their careers. The institute’s certification programs are tailored to meet industry standards, helping professionals enhance their skillsets and boost their career prospects. From cloud technologies to data science, Radical Technologies covers it all, empowering individuals to stay ahead in the ever-evolving tech landscape. Achieve your professional goals with certifications that matter.

Discount Voucher

"Register Now to Secure Your Spot in Our Featured Course !"

BOOK HERE

career services

Job Assistance
Interview Preparation
Profile Buliding

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalized resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career. Join us and let your journey to a successful future begin with the right support.

At Radical Technologies, we ensure you’re ready to shine in any interview. Our comprehensive Interview Preparation program includes mock interviews, expert feedback, and tailored coaching sessions to build your confidence. Learn how to effectively communicate your skills, handle technical questions, and make a lasting impression on potential employers. With our guidance, you’ll walk into your interviews prepared and poised for success.

At Radical Technologies, we believe that a strong professional profile is key to standing out in the competitive IT industry. Our Profile Building services are designed to highlight your unique skills and experiences, crafting a resume and LinkedIn profile that resonate with employers. From tailored advice on showcasing your strengths to tips on optimizing your online presence, we provide the tools you need to make a lasting impression. Let us help you build a profile that opens doors to your dream career.

Radical Learning Eco-System

Exam simulator

Cloud SandBox

Hands - on Cloud Lab

Developer Coding Ground

Testimonials

Play

Our Alumni

Online Batches Available for the Areas

End User Computing (euc) / It Support Engineer Course Certification With Training In Bangalore

Q: Module 1: IT Support & EUC Fundamentals (6 Hours)

Topics • What is End User Computing (EUC)? • IT Support roles & responsibilities (L1, L2, L3) • ITIL overview for IT Support • Incident, Problem, Change & Service Request lifecycle • SLA, OLA, escalation matrix • IT support tools overview (ServiceNow, Jira, Freshservice) Practical • Ticket lifecycle simulation • SLA breach handling scenarios

Q: Module 2: Windchill System Architecture

Topics • Windows 10 & Windows 11 architecture • Installation methods (ISO, PXE, USB) • User profiles, registry basics • Services, processes, startup troubleshooting • Windows updates & patching • Event Viewer & performance monitoring Hands-On Labs • OS installation & upgrade • Boot failure troubleshooting • Profile corruption fix • Blue Screen (BSOD) analysis

Q: Module 3: Active Directory for EUC Engineers (8 Hours)

Topics • Active Directory fundamentals • Users, Groups, Computers & OUs • Group Policies (GPO) • Login scripts & folder redirection • Password policies & account lockouts • Domain join / leave troubleshooting Labs • Create users & groups • Apply GPOs for desktops • Resolve login & authentication issues

Q: Module 4: Networking Essentials for IT Support (6 Hours)

Topics • TCP/IP, DNS, DHCP fundamentals • LAN, WAN, VPN basics • Wi-Fi troubleshooting • Proxy & firewall basics • Network diagnostic tools (ping, tracert, nslookup) Labs • Network issue troubleshooting • DNS resolution problems • VPN connectivity issues

Q: Module 5: Microsoft 365 & Modern Workplace (8 Hours)

Topics • Microsoft 365 architecture • Azure Active Directory (Entra ID) • User licensing & mailbox management • Outlook, Teams, OneDrive, SharePoint support • MFA & Conditional Access basics • Common Microsoft 365 end-user issues Labs • Create M365 users • Assign licenses • Troubleshoot Outlook & Teams issues

Q: Module 6: Microsoft SCCM (ConfigMgr) – Endpoint Management (12 Hours)

Topics • SCCM architecture & components • Site roles & hierarchy • Client installation & troubleshooting • Application packaging & deployment • Software updates & patch management • OS deployment (OSD) • Hardware & software inventory • Reporting & monitoring Real-Time Labs • SCCM client installation • Deploy applications to devices • Patch Windows systems • Remote troubleshooting via SCCM Enterprise Scenarios • Application deployment failure • Patch compliance issues • Endpoint not reporting to SCCM

Q: Module 7: Microsoft Intune (MDM / MAM) – Cloud Endpoint Management (12 Hours)

Topics • Intune architecture & licensing • Device enrollment (Windows, Mobile) • Compliance & configuration policies • Application deployment via Intune • Endpoint security policies • BitLocker & Defender integration • Autopilot overview • Intune vs SCCM (Co-Management) Labs • Enroll Windows device in Intune • Push apps & policies • Configure security baselines • Troubleshoot non-compliant devices

Q: Module 8: SCCM + Intune Co-Management (4 Hours)

Topics • Co-management architecture • Workload shifting • Cloud attach • Best practices for hybrid enterprises Scenario Labs • Migrate devices from SCCM to Intune • Hybrid endpoint management use cases

Q: Module 9: Endpoint Security & Compliance (6 Hours)

Topics • Microsoft Defender for Endpoint • Antivirus & EDR concepts • Patch & vulnerability management • Device encryption (BitLocker) • Endpoint compliance policies • Data loss prevention basics (DLP) Labs • Malware detection scenarios • Device security posture checks

Q: Module 10: Troubleshooting, Automation & Real Scenarios (8 Hours)

Topics • Common L1/L2/L3 EUC issues • PowerShell basics for IT Support • Automated fixes & scripts • Root cause analysis • Documentation & KB creation Real-World Scenarios • Laptop not booting • SCCM client broken • Intune device not compliant • User cannot login after password reset • Application deployment failure

At Radical Technologies, we are committed to providing world-class Azure Data Engineer Training in Bangalore, helping aspiring data professionals master the skills needed to excel in the rapidly growing field of cloud data engineering. As the leading institute for Azure Data Engineer Course In Bangalore, we offer comprehensive, hands-on training designed to meet the demands of today’s data-driven organizations.

Our Azure Data Engineer Training Bangalore program covers every aspect of the Azure Data Engineer Syllabus, ensuring that students receive in-depth knowledge of data architecture, data processing, and data storage on Microsoft Azure. Whether you prefer attending classes in-person or via Azure Data Engineer Online Training, Radical Technologies provides flexible learning options to suit your needs.

Our Azure Data Engineering Training is renowned for its practical, real-world approach. Students have access to an industry-leading Azure Data Engineer Bootcamp, which combines theory and hands-on labs to ensure they are fully prepared for their certification exams. The Microsoft Azure Data Engineer Training is tailored to cover all key topics, from data integration to security, and is led by experienced professionals who are experts in their field.

For professionals and organizations seeking Azure Data Engineering Corporate Training, we offer tailored courses that address specific business needs. Our Azure Data Engineering Corporate Training Course ensures that teams gain practical experience in building scalable, secure, and efficient data solutions on Azure.

At Radical Technologies, our Azure Data Engineer Courses are structured to ensure that both beginners and experienced professionals alike can enhance their knowledge. The Azure Data Engineer Certification Training offered here equips students with the skills and credentials needed to stand out in a competitive job market.

Our institute also offers the Azure Data Engineer Full Course, which provides a comprehensive pathway for mastering Azure Data Engineering concepts and techniques. We take pride in being one of the top Azure Data Engineer Institutes in Bangalore, with a proven track record of helping students achieve their Azure Data Engineering Certification.

Whether you are looking for Azure Data Engineer Training Online or prefer our in-person classes in Bangalore, Radical Technologies is your trusted partner for career advancement in data engineering. Join us today to enroll in the Best Azure Data Engineer Course and kick-start your journey towards becoming a certified data engineer.