WORKDAY ACCOUNT SERVICES

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4.4 (2156 Ratings)

Workday Account Services training focuses on managing user accounts, security access, role assignments, and organizational structures within the Workday system as performed in real enterprise projects. The syllabus covers account configuration, business process security, user lifecycle management, and support activities aligned with how global organizations operate Workday. This training is important because secure and accurate account management is critical for HR, payroll, and finance operations. It is ideal for aspiring Workday consultants, HRIS professionals, system administrators, and support analysts who want to work on Workday implementation and production support roles.

Target Audience
• Workday Support / AMS Consultants
• Workday HCM / Finance Functional Consultants
• IAM / Security / GRC Professionals
• Freshers aiming for Workday Support roles
Prerequisites
• Basic HR / Finance process knowledge (helpful, not mandatory)
• Basic understanding of SaaS security concepts
Duration of Training : 32 Hours
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
Detailed Syllabus • Hands-on Labs • Assignments • Support-Focused • Implementation

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Overview

The Syllabus

Curriculum Designed by Experts

Module 1: Workday Overview & Architecture

• Workday Platform Overview
• Workday Tenants (Sandbox, Implementation, Production)
• Workday Object Model (Business Objects)
• Security Framework Overview
• Role of Account Services Team in Workday Ecosystem

Module 2: Workday Account Services – Core Concepts

• What is Account Services in Workday
• Account Lifecycle Management
• User Provisioning & De-Provisioning
• Role of Account Services vs Workday Security Admin
• Account Services SLA & Compliance Expectations

Module 3: User Account Management

• Creating and Maintaining User Accounts
• Worker vs Non-Worker Accounts
• Contingent Worker Accounts
• Pre-Hire & Termination Account Handling
• Account Lock, Unlock, Disable, Re-Enable
• Handling Duplicate User IDs

Module 4: Authentication & Access Control

• Sign-In Policies
• Password Policies & MFA
• Workday Authentication Types
• Session Management
• IP Restrictions & Trusted Networks

Module 5: Security Groups in Workday

• Overview of Workday Security Model
• User-Based Security Groups
• Role-Based Security Groups
• Role Assignments & Inheritance
• Business Process Security Policies
• Segregation of Duties (SoD) Basics

Module 6: Account Services Operations (Day-to-Day Tasks)

• Access Request Handling Workflow
• Incident vs Service Request in Account Services
• User Access Issues Troubleshooting
• Login Failure Analysis
• Permission Missing Issues
• Audit Requests Support

Module 7: Business Process Framework (BP) – Account Services View

• Business Process Security Policies
• BP Initiation, Approvals & Notifications
• Security Impact on BP Transactions
• BP Errors Related to Account Issues

Module 8: Docker with Python Automation

• SOX Compliance Overview
• GDPR & Data Privacy Considerations
• User Access Reviews (UAR)
• Quarterly / Annual Access Certification
• Audit Evidence Collection

Module 9: Workday Account Services & Integrations

• SSO Integrations Overview
• Identity Providers (Okta, Azure AD, ADFS)
• Inbound & Outbound Authentication Flows
• Troubleshooting SSO Issues
• Provisioning via IAM Tools

Module 10: Reporting for Account Services

• Standard Workday Security Reports
• User Access Reports
• Security Group Assignment Reports
• Audit & Compliance Reports
• Custom Reports for Account Services

Module 11: Workday Tenant Management

• Tenant Refresh & Impact on Accounts
• Sandbox vs Production Security Digerences
• Migration of Security Configurations
• Post-Refresh Validation Checklist

Module 12: Issue Troubleshooting & Root Cause Analysis

• Common Account Services Issues
• Login & Authentication Errors
• Access Denied Scenarios
• Role Assignment Conflicts
• Tenant Performance Impact on Access

Module 13: Workday Account Services – Best Practices

• Least Privilege Access Model
• Emergency Access Handling
• Joiner–Mover–Leaver (JML) Process
• Naming Conventions & Documentation
• Knowledge Base Creation

Module 14: Real-Time Job Scenarios

• New Hire Access Provisioning Scenario
• Terminated Employee Access Revocation
• Manager Role Access Issue
• Finance Approval Role Conflict
• Auditor Access Read-Only Setup
• Production Access Emergency Request

Module 15: Projects & Assignments

Mini Projects
• Design Account Services SOP for an MNC
• Create Access Request & Approval Matrix
• Build User Access Review Process
Hands-On Assignments
• Analyze 10 real-time access tickets
• Prepare Audit Evidence Pack
• Create Account Services Dashboard Report

Module 16: Interview Preparation & Career Guidance

• Workday Account Services Interview Questions
• Resume Preparation for Workday Support Roles
• Real AMS Project Discussion Points
• L1 / L2 / L3 Account Services Responsibilities
• Certification Path Guidance

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