MICROSOFT DYNAMICS 365 CRM – CUSTOMER ENGAGEMENT

Featured Review

4.3 (2310 Ratings)

CRM – Microsoft Dynamics 365 (Customer Engagement) Training is designed for sales professionals, marketing teams, customer service agents & CRM consultants who want to effectively manage customer relationships using Microsoft Dynamics 365. This training focuses on core modules like Sales, Marketing, Customer Service, and Field Service to streamline interactions, automate workflows, & boost customer satisfaction. It is essential for organizations aiming to enhance customer engagement, improve retention & drive business growth through a unified CRM platform.

Duration of Training : 40-60 Hours
Batch type : Weekdays/Weekends
Mode of Training : Classroom/Online/Corporate Training
Tracks: Functional + Technical
Projects: 3 Real-Time Projects
Labs & Assignments: 50+ Hands-on Tasks
32 Hours Training + 28 Hours Self-Paced Projects with Trainer Help

0 +

Google Reviews

0 +

JustDial Reviews

Overview

The Syllabus

Curriculum Designed by Experts

Module 1: Introduction to Dynamics 365 CE (Functional + Technical)

• Overview of Cloud Computing
• Cloud Service Models (IaaS, PaaS, SaaS)
• Cloud Deployment Models (Public, Private, Hybrid, Community)
• Cloud Reference Architectures
• Shared Responsibility Model
Assignment: Compare IaaS vs SaaS vs PaaS security models for a real-world app

Module 2: CRM Functional Concepts

• Legal and Regulatory Considerations
• Risk Management Frameworks (ISO 27005, NIST RMF)
• CSA’s Cloud Controls Matrix (CCM)
• Cloud Governance Policies
Project: Perform a risk assessment for a fictional cloud migration project using CCM

Module 3: Customizations & Configuration (Functional + Technical)

• Data Residency, Sovereignty & Privacy Concerns
• Standards & Regulations: GDPR, HIPAA, PCI-DSS, ISO 27001
• Audit Mechanisms in the Cloud
• Role of Third-party Assessments
Assignment: Map GDPR compliance controls to CCM and identify control gaps

Module 4: Processes & Automation

Business Automation (No-Code/Low-Code)
Workflows
Business Process Flows (BPF)
Actions & Real-Time vs Background Automation
Power Automate flows with CRM
Assignment: Automate case creation from email

Module 5: Technical Development in Dynamics 365 CE

Developer Level
Web API + OData Operations
Plugin Development
Pre/Post/Async Plugins
Secure & Unsecure Configurations
Deployment & Registration
Custom Workflow Activities
JavaScript Client-Side Scripting
Form Events, OnChange, OnLoad
Ribbon Customization (Command Bar)
PCF (PowerApps Component Framework) Basics
Assignment: Create a Plugin for Auto Lead Routing

Module 6: Power Platform Integrations

Power BI Analytics Embedded in CRM
Canvas App integration
Power Virtual Agent for customer support bots
Power Pages Portal Development
Assignment: Create a Customer Self-Service Portal

Module 7: Data Operations

Data Import/Export Wizard
Data Migration using Dataflows
Azure Data Factory Integration (Basics)
Duplicate Detection Rules
Data Quality & Clean-up strategies
Assignment: Import 500+ Records Using Templates

Module 8: Administration & Deployment

Environments & Deployment strategies (Dev/Test/Prod)
Solution Management (Managed vs Unmanaged)
ALM using Azure DevOps Pipelines
Backup, Restore & Disaster Recovery
Performance Optimization Techniques
Assignment: Create a DevOps Release pipeline for CRM

Module 9: Integration & Extensions

Integration with:
Microsoft Exchange / Outlook
SharePoint
Teams Collaboration
Azure Functions
Webhooks, Event Framework
Third-party API Integration via Custom Connectors
Assignment: Sync CRM account data with external REST API

Module 10: Field Service & Project Operations Overview

Resource Management
Work Orders & Scheduling
Project-based Sales
Assignment: Configure Field Service for basic scheduling

Module 11: Dynamics 365 Marketing Insights

Customer Journeys
Segments & Lead Scoring
Email Marketing Compliance (GDPR)
Assignment: Create promotional campaign workflow

Capstone Projects (Choose Any 3)

Sales CRM System — Lead > Opportunity > Quote > Invoice
Customer Support Helpdesk System with SLA & Knowledge Base
Portal for Customers integrated with CRM
CRM + Power BI Dashboard for Sales Forecasting
CRM + Azure Integration to send WhatsApp Notifications

Tools & Skills You Will Master

Category	Skills
Functional	CE Modules, BPF, SLA, Security Roles
Config	Dataverse, Business Rules, Apps
Development	Plugins, Workflows, JS, API, PCF
Integration	Power Platform, Azure, REST APIs
DevOps	ALM, Managed Solutions

Bonus Study Materials

Interview Questions (200+)
Real-world Case Studies
Admin Checklist: Go-Live Readiness

Tools Used

• Microsoft Dynamics 365 Online Trial
• Power Platform Admin Center
• Power Automate
• Power BI (Basic Integration)

Enquire Now

Why Radical Technologies

Live Online Training

Highly practical oriented training

Installation of Software On your System

24/7 Email and Phone Support

100% Placement Assistance until you get placed

Global Certification Preparation

Trainer Student Interactive Portal

Assignments and Projects Guided by Mentors

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Live Classroom Training

Weekend / Weekdays / Morning / Evening Batches

80:20 Practical and Theory Ratio

Real-life Case Studies

Easy Coverup if you missed any sessions

PSI | Kryterion | Redhat Test Centers

Life Time Video Classroom Access ( coming soon )

Resume Preparations and Mock Interviews

And Many More Features

Course completion certificate and Global Certifications are part of our all Master Program

Self Paced Training

Self Paced Learning

Learn 300+ Courses at Your Own Time

50000+ Satisfied Learners

Course Completion Certificate

Practical Labs Available

Mentor Support Available

Doubt Clearing Session Available

Attend Our Virtual Job Fair

10% Discounted Global Certification

Course completion certificate and Global Certifications are part of our all Master Program

Like the Curriculum ? Let's Get Started

Global Certification

Radical Technologies is the leading IT certification institute in Kochi, offering a wide range of globally recognized certifications across various domains. With expert trainers and comprehensive course materials, it ensures that students gain in-depth knowledge and hands-on experience to excel in their careers. The institute’s certification programs are tailored to meet industry standards, helping professionals enhance their skillsets and boost their career prospects. From cloud technologies to data science, Radical Technologies covers it all, empowering individuals to stay ahead in the ever-evolving tech landscape. Achieve your professional goals with certifications that matter.

Upcoming BATCHES

Live Classes from IIT Faculty & Industry Experts
Certification from IHUB IIT Roorkee
Career Services (Mock Interviews, Resume Preparation)
Placement Assistance upon clearing PRT
Dedicated Learning Manage

Discount Voucher

"Register Now to Secure Your Spot in Our Featured Course !"

BOOK HERE

career services

Job Assistance
Interview Preparation
Profile Buliding

At Radical Technologies, we are committed to your success beyond the classroom. Our 100% Job Assistance program ensures that you are not only equipped with industry-relevant skills but also guided through the job placement process. With personalized resume building, interview preparation, and access to our extensive network of hiring partners, we help you take the next step confidently into your IT career. Join us and let your journey to a successful future begin with the right support.

At Radical Technologies, we ensure you’re ready to shine in any interview. Our comprehensive Interview Preparation program includes mock interviews, expert feedback, and tailored coaching sessions to build your confidence. Learn how to effectively communicate your skills, handle technical questions, and make a lasting impression on potential employers. With our guidance, you’ll walk into your interviews prepared and poised for success.

At Radical Technologies, we believe that a strong professional profile is key to standing out in the competitive IT industry. Our Profile Building services are designed to highlight your unique skills and experiences, crafting a resume and LinkedIn profile that resonate with employers. From tailored advice on showcasing your strengths to tips on optimizing your online presence, we provide the tools you need to make a lasting impression. Let us help you build a profile that opens doors to your dream career.

Radical Learning Eco-System

Exam simulator

Cloud SandBox

Hands - on Cloud Lab

Developer Coding Ground

Testimonials

Play

Our Alumni

Online Batches Available for the Areas

CRM – Microsoft Dynamics 365 (Customer Engagement) Course Certification With Training In Kochi

Q: Module 4: Processes & Automation

Business Automation (No-Code/Low-Code) Workflows Business Process Flows (BPF) Actions & Real-Time vs Background Automation Power Automate flows with CRM Assignment: Automate case creation from email

Q: Module 5: Technical Development in Dynamics 365 CE

Developer Level Web API + OData Operations Plugin Development Pre/Post/Async Plugins Secure & Unsecure Configurations Deployment & Registration Custom Workflow Activities JavaScript Client-Side Scripting Form Events, OnChange, OnLoad Ribbon Customization (Command Bar) PCF (PowerApps Component Framework) Basics Assignment: Create a Plugin for Auto Lead Routing

At Radical Technologies, we are committed to providing world-class Azure Data Engineer Training in Bangalore, helping aspiring data professionals master the skills needed to excel in the rapidly growing field of cloud data engineering. As the leading institute for Azure Data Engineer Course In Bangalore, we offer comprehensive, hands-on training designed to meet the demands of today’s data-driven organizations.

Our Azure Data Engineer Training Bangalore program covers every aspect of the Azure Data Engineer Syllabus, ensuring that students receive in-depth knowledge of data architecture, data processing, and data storage on Microsoft Azure. Whether you prefer attending classes in-person or via Azure Data Engineer Online Training, Radical Technologies provides flexible learning options to suit your needs.

Our Azure Data Engineering Training is renowned for its practical, real-world approach. Students have access to an industry-leading Azure Data Engineer Bootcamp, which combines theory and hands-on labs to ensure they are fully prepared for their certification exams. The Microsoft Azure Data Engineer Training is tailored to cover all key topics, from data integration to security, and is led by experienced professionals who are experts in their field.

For professionals and organizations seeking Azure Data Engineering Corporate Training, we offer tailored courses that address specific business needs. Our Azure Data Engineering Corporate Training Course ensures that teams gain practical experience in building scalable, secure, and efficient data solutions on Azure.

At Radical Technologies, our Azure Data Engineer Courses are structured to ensure that both beginners and experienced professionals alike can enhance their knowledge. The Azure Data Engineer Certification Training offered here equips students with the skills and credentials needed to stand out in a competitive job market.

Our institute also offers the Azure Data Engineer Full Course, which provides a comprehensive pathway for mastering Azure Data Engineering concepts and techniques. We take pride in being one of the top Azure Data Engineer Institutes in Bangalore, with a proven track record of helping students achieve their Azure Data Engineering Certification.

Whether you are looking for Azure Data Engineer Training Online or prefer our in-person classes in Bangalore, Radical Technologies is your trusted partner for career advancement in data engineering. Join us today to enroll in the Best Azure Data Engineer Course and kick-start your journey towards becoming a certified data engineer.